Customer Support Operations Specialist

1 week ago

Ellore, Andhra Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Support Operations Specialist

We are seeking an experienced Customer Support Operations Specialist to join our team. In this role, you will be responsible for providing operational and administrative support within our customer support platform.

  • You will identify, install, configure, and maintain applications in our platform to support business needs.
  • Work with our teams to create specific workflow configurations that enable efficient issue resolution and data collection.
  • Periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.
  • Ensure that workflows allow for capturing relevant analytics to drive process improvement and client offerings.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Create and maintain reports and dashboards to support key performance indicators (KPIs) and business needs.
  • Define and maintain agent roles per business requirements.
  • Periodically audit agent permissions to ensure access is appropriate.
  • Agent management including creating, deactivation, role reassignment, and deactivation.

Requirements:

  • 3+ years of experience as a Zendesk System Administrator.
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus.
  • Excellent communication and organizational skills with the ability to multitask.
  • Resourceful and creative problem solver.
  • Strong team player, able to work with minimal or no supervision.

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