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Staff UX Researcher

1 month ago

Hyderabad, Telangana, India ServiceNow Full time
Job Title: Staff UX Researcher

We are seeking a highly skilled Staff UX Researcher to join our team at ServiceNow. As a Staff UX Researcher, you will play a critical role in shaping the user experience of our products and services.

About the Role

The Staff UX Researcher will be responsible for conducting user research to inform product design and development. This includes:

  • Representing the needs of customers across the product and design lifecycle
  • Applying and adapting research techniques and methods for specific project needs
  • Engaging with customers to understand their unique needs for our products
  • Partnering with Product Managers and Designers to influence product strategy and roadmaps
  • Validating feature and design direction through participatory design, early concept testing, formative and summative usability testing
Qualifications

To be successful in this role, you will need:

  • A BA/BS degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, or a related field
  • Extensive experience in applying customer-centered research techniques to product definition and designs
  • Expert knowledge in defining, planning, and executing research studies, including developing sample plans and determining the best data collection approach
  • A portfolio of work representing research that influenced great insights or experiences
Preferred Qualifications

While not required, the following qualifications are highly desirable:

  • 7+ years of work experience applying and conducting customer-centered research
  • Experience developing insightful, probing questions that resonate with both technical individuals and business-minded end-users
  • In-depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
  • Experience with the creation and execution of online surveys as well as rich qualitative research techniques
What We Offer

At ServiceNow, we value inclusivity and diversity. We welcome candidates from diverse backgrounds, including non-traditional paths. If you are passionate about user experience research and want to make a meaningful impact, we encourage you to apply.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us at talent.acquisition@servicenow.com.