Fitness Operations Manager

5 days ago


Noida, Uttar Pradesh, India WTF Gyms Full time

About WTF Gyms & Technology

WTF Gyms is revolutionizing the fitness industry by integrating cutting-edge technology to create an unparalleled fitness experience. Our mission is to streamline gym operations, enhance member engagement, and drive business growth through technology.

We are looking for a Fitness Operations Manager to oversee day-to-day gym operations, customer service, team coordination, and overall business efficiency. If you are passionate about fitness, customer experience, and operational excellence, this role is for you.

Key Responsibilities

  • Oversee daily gym operations, facility management, and staff performance.
  • Ensure seamless membership management, check-ins, and customer support services.
  • Maintain high hygiene, safety, and equipment maintenance standards at all gym locations.
  • Implement process improvements to enhance the efficiency of operations and member experience.

Customer Experience & Membership Services

  • Ensure exceptional customer service by addressing queries, complaints, and feedback promptly.
  • Monitor membership sales, renewals, and retention strategies.
  • Develop and enforce customer service protocols and front-desk management.
  • Work closely with the sales team to optimize customer onboarding and satisfaction.

Team Leadership & Coordination

  • Supervise and train gym staff, front-desk executives, trainers, and housekeeping personnel.
  • Create and maintain staff schedules, attendance tracking, and performance evaluation.
  • Conduct regular team meetings and training sessions to improve service quality and professionalism.

Inventory & Facility Management

  • Oversee gym equipment maintenance, ordering supplies, and facility upkeep.
  • Manage vendor relationships for facility supplies, cleaning services, and equipment servicing.
  • Ensure compliance with health and safety regulations for gym operations.

Administrative & Financial Oversight

  • Maintain accurate records of gym activities, revenue tracking, and expense management.
  • Collaborate with finance and HR teams for payroll processing and financial reporting.
  • Monitor budget adherence and cost-effective operations.

Required Skills & Qualifications

  • 2-5 years of experience in gym operations, hospitality, or customer service management.
  • Strong leadership and team management skills.
  • Proficiency in CRM software, gym management tools, and Microsoft Office.
  • Excellent problem-solving and decision-making abilities.
  • Ability to handle customer complaints and ensure service excellence.
  • Passion for fitness, wellness, and technology-driven operations.

Why Work with Us?

  • Be part of a fast-growing fitness-tech company transforming the gym experience.
  • Work in a dynamic, energetic, and technology-driven environment.
  • Competitive salary, performance incentives, and career growth opportunities.
  • Access to industry-leading technology, AI-driven analytics, and process automation.

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