Fitness Operations Manager
5 days ago
About WTF Gyms & Technology
WTF Gyms is revolutionizing the fitness industry by integrating cutting-edge technology to create an unparalleled fitness experience. Our mission is to streamline gym operations, enhance member engagement, and drive business growth through technology.
We are looking for a Fitness Operations Manager to oversee day-to-day gym operations, customer service, team coordination, and overall business efficiency. If you are passionate about fitness, customer experience, and operational excellence, this role is for you.
Key Responsibilities
- Oversee daily gym operations, facility management, and staff performance.
- Ensure seamless membership management, check-ins, and customer support services.
- Maintain high hygiene, safety, and equipment maintenance standards at all gym locations.
- Implement process improvements to enhance the efficiency of operations and member experience.
Customer Experience & Membership Services
- Ensure exceptional customer service by addressing queries, complaints, and feedback promptly.
- Monitor membership sales, renewals, and retention strategies.
- Develop and enforce customer service protocols and front-desk management.
- Work closely with the sales team to optimize customer onboarding and satisfaction.
Team Leadership & Coordination
- Supervise and train gym staff, front-desk executives, trainers, and housekeeping personnel.
- Create and maintain staff schedules, attendance tracking, and performance evaluation.
- Conduct regular team meetings and training sessions to improve service quality and professionalism.
Inventory & Facility Management
- Oversee gym equipment maintenance, ordering supplies, and facility upkeep.
- Manage vendor relationships for facility supplies, cleaning services, and equipment servicing.
- Ensure compliance with health and safety regulations for gym operations.
Administrative & Financial Oversight
- Maintain accurate records of gym activities, revenue tracking, and expense management.
- Collaborate with finance and HR teams for payroll processing and financial reporting.
- Monitor budget adherence and cost-effective operations.
Required Skills & Qualifications
- 2-5 years of experience in gym operations, hospitality, or customer service management.
- Strong leadership and team management skills.
- Proficiency in CRM software, gym management tools, and Microsoft Office.
- Excellent problem-solving and decision-making abilities.
- Ability to handle customer complaints and ensure service excellence.
- Passion for fitness, wellness, and technology-driven operations.
Why Work with Us?
- Be part of a fast-growing fitness-tech company transforming the gym experience.
- Work in a dynamic, energetic, and technology-driven environment.
- Competitive salary, performance incentives, and career growth opportunities.
- Access to industry-leading technology, AI-driven analytics, and process automation.
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