Operations Supervisor
3 weeks ago
About WTF Gyms & Technology
WTF Gyms is revolutionizing the fitness industry by integrating AI-driven automation, smart gym management, and data analytics to create an unparalleled fitness experience. Our mission is to streamline gym operations, enhance member engagement, and drive business growth through cutting-edge technology.
We are looking for an Operations Supervisor to oversee day-to-day gym operations, customer service, team coordination, and overall business efficiency. If you are passionate about fitness, customer experience, and operational excellence, this role is for you
Key Responsibilities
Operational Management
- Oversee daily gym operations, facility management, and staff performance.
- Ensure seamless membership management, check-ins, and customer support services.
- Maintain high hygiene, safety, and equipment maintenance standards at all gym locations.
- Implement process improvements to enhance the efficiency of operations and member experience.
Customer Experience & Membership Services
- Ensure exceptional customer service by addressing queries, complaints, and feedback promptly.
- Monitor membership sales, renewals, and retention strategies.
- Develop and enforce customer service protocols and front-desk management.
- Work closely with the sales team to optimize customer onboarding and satisfaction.
Team Leadership & Coordination
- Supervise and train gym staff, front-desk executives, trainers, and housekeeping personnel.
- Create and maintain staff schedules, attendance tracking, and performance evaluation.
- Conduct regular team meetings and training sessions to improve service quality and professionalism.
Inventory & Facility Management
- Oversee gym equipment maintenance, ordering supplies, and facility upkeep.
- Manage vendor relationships for facility supplies, cleaning services, and equipment servicing.
- Ensure compliance with health and safety regulations for gym operations.
Administrative & Financial Oversight
- Maintain accurate records of gym activities, revenue tracking, and expense management.
- Collaborate with finance and HR teams for payroll processing and financial reporting.
- Monitor budget adherence and cost-effective operations.
Required Skills & Qualifications
- 2-5 years of experience in gym operations, hospitality, or customer service management.
- Strong leadership and team management skills.
- Proficiency in CRM software, gym management tools, and Microsoft Office.
- Excellent problem-solving and decision-making abilities.
- Ability to handle customer complaints and ensure service excellence.
- Passion for fitness, wellness, and technology-driven operations.
Why Join WTF Gyms & Technology?
- Be part of a fast-growing fitness-tech company transforming the gym experience.
- Work in a dynamic, energetic, and technology-driven environment.
- Competitive salary, performance incentives, and career growth opportunities.
- Access to industry-leading technology, AI-driven analytics, and process automation.
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