Chief Technical Support Officer

1 week ago

Mount Abu, Rajasthan, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

We are seeking a skilled Technical Support Specialist to join our technical support team.

Main Responsibilities:

  • Provide timely and effective support for application and system issues.
  • Monitor application performance and alerts to ensure optimal system functionality.
  • Troubleshoot and resolve technical issues or escalate as required to maintain high levels of customer satisfaction.
  • Support production deployments, patching, and configuration changes to minimize downtime and maximize efficiency.
  • Develop and maintain system documentation and dashboards to enhance knowledge sharing and collaboration among teams.
  • Collaborate with development, operations, and business teams to align on incident, change, and problem management practices.

Requirements:

  • A minimum of 5 years of experience in technical support or related field.
  • Strong understanding of Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, Application support, Incident & problem management.

What We Offer:

  • A dynamic work environment that fosters growth and professional development opportunities.
  • A collaborative team culture that values innovation and teamwork.

We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service and support. If you have a strong background in technical support and are interested in this opportunity, please submit your application today.

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