Operational Business Specialist

2 days ago

Tiruchi, Tamil Nadu, India beBeeBusiness Full time ₹ 1,18,40,000 - ₹ 1,62,40,000
Key Roles and Responsibilities

Our organization is seeking an experienced professional to support the channel partner ecosystem. This role involves providing operational support to our NextWave partner program by responding to and managing inbound requests and inquiries.

  • Support internal channel teams and external partners with regards to the Nextwave partner program, specifically by responding to inbound requests from channel partners and internal partner ecosystem stakeholders.
  • Examples of inbound requests include:
  • Granting, validating, and troubleshooting access to the partner portal
  • Ensuring accurate partner program compliance data
  • Deal Registration exception process handling
  • Partner Locator (SFDC based tool) data updates and troubleshooting
  • Partner applications and onboarding
  • Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, Sales Ops, Data Governance, and IT.
  • Lead and support the defining, implementation, and enablement of business process improvements.
  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
  • Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
  • Document processes and procedures on an ongoing basis.

The ideal candidate will have 10+ years of relevant experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar.

Qualifications

Key Requirements

  • 10+ years of relevant experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar
  • Strong customer service skills and attention to detail
  • Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
  • Experience collaborating with cross-functional teams
  • Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
  • Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders

Additional Information

Our organization is committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

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