Travel Industry Professional
3 weeks ago
Job Title: Travel Consultant
Job Summary:
We are seeking a highly skilled Travel Consultant to join our team at Best & Less Travel Pty Ltd. As a Travel Consultant, you will be responsible for providing exceptional customer service and travel expertise to our clients.
Key Responsibilities:
- Determine clients' travel requirements and advise on the best routes and cost-effective options.
- Make and confirm travel reservations using Global Distribution Systems (GDS).
- Notify clients of travel dates, baggage limits, special requests, visa requirements, and other relevant information.
- Interpret fare rules and advise clients on conditions and restrictions.
- Collect payments and issue receipts, tickets, and relevant documentation.
- Advise clients of schedule changes in a timely manner.
- Follow internal workflows using CRM and mid-office applications.
- Make follow-ups and convince clients to book their travel arrangements.
Requirements:
- Minimum of two years of experience as a Travel Consultant.
- Fluency in English.
- Proficiency in GDS.
- Computer literacy, familiarity with Microsoft Office or Google Docs.
- Familiarity with any Customer Relationship Management (CRM) system.
- Good communication and customer service skills.
- Willingness and ability to learn.
Qualifications:
- Graduate in any discipline.
- IATA Qualification or equivalent along with industry experience.
Competencies:
- Good communication skills.
- Willingness and ability to learn.
- Good analytical thinking and team skills.
Benefits:
- Salary package - best of industry.
- Incentives.
- Provident fund.
- Generous leave entitlements.
Job Type: Full-time
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