
Clinical Operations Director
2 days ago
At our organization, we are seeking an experienced and motivated professional to oversee the performance of our clinics as a Lead Clinic Manager. This role is accountable for overall clinic success, encompassing revenue growth, customer satisfaction, and operational efficiency.
Key Responsibilities:
- Revenue Growth & Profitability
- Deliver clinic revenue targets and ensure profitability.
- Drive sales through consultations, upselling, cross-selling, and service bundling.
- Monitor daily/weekly performance metrics and achieve set KPIs.
- Operations & Service Excellence
- Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
- Maintain high standards of hygiene, safety, and quality.
- Oversee inventory management, billing, and cash flow processes.
- Team Leadership
- Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
- Conduct regular performance reviews and appraisals.
- Establish a culture of accountability, service, and sales focus.
- Customer Experience
- Ensure every client receives a consistent, high-quality experience.
- Resolve client escalations and maintain high NPS & retention rates.
- Implement loyalty and referral programs.
- Compliance & Reporting
- Adhere to company policies and regulatory requirements.
- Ensure accurate documentation for audits and reviews.
- Provide regular performance updates to leadership.
- Business Development
- Develop local partnerships (RWAs, corporates, gyms, wellness camps) for increased foot traffic.
- Collaborate with marketing teams for city-specific activations.
The ideal candidate should have 6-10 years of experience in healthcare, wellness, hospitality, or retail services, with a proven track record of delivering results and leading teams.
Strong leadership, communication, and problem-solving skills are essential for this role. A customer-centric mindset with high ownership is required, along with the ability to thrive in a fast-paced, target-driven environment.
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