Visa Application Consultant

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 85,00,000

About Visa Roots

We are a leading visa travel management company dedicated to providing seamless visa application and processing experiences for our clients.

Role Summary:

We are seeking enthusiastic and customer-oriented professionals to join our customer service team. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Deliver accurate information regarding services, procedures, and requirements
  • Handle and resolve customer complaints and issues with empathy and efficiency
  • Escalate complex queries to the appropriate internal departments
  • Maintain detailed and organized records of all customer interactions and transactions
  • Assist clients in completing required forms and documentation
  • Offer expert consultation and guidance to clients on visa application processes and travel management

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Capable of working both independently and collaboratively in a team environment.

What We Offer:

  • Positive work environment
  • Opportunities for professional development
  • Company-sponsored events and team building activities
  • Career advancement options

As a Visa Application Consultant, you will be responsible for providing exceptional customer service to clients navigating the complexities of visa application and travel management. You will possess excellent communication and problem-solving skills, with a strong ability to manage multiple tasks and prioritize effectively.

In this role, you will be expected to respond promptly and professionally to customer inquiries via phone, email, and chat, delivering accurate information regarding services, procedures, and requirements. You will also handle and resolve customer complaints and issues with empathy and efficiency, escalating complex queries to the appropriate internal departments when necessary.

You will maintain detailed and organized records of all customer interactions and transactions, assisting clients in completing required forms and documentation as needed. Additionally, you will offer expert consultation and guidance to clients on visa application processes and travel management, utilizing your knowledge of visa application procedures and travel management regulations to provide informed solutions.

This role requires a minimum of 2 years of experience in a customer service or client support role, with strong verbal and written communication skills and excellent interpersonal and problem-solving abilities. Proficiency in Microsoft Office Suite (Word, Excel) is also highly desirable.

The ideal candidate will be capable of working both independently and collaboratively in a team environment, with a positive attitude and strong commitment to customer satisfaction.

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