Client Consulting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting & Analytics (VCA) is Visa's client-facing consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems linked to money movement. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. In Asia Pacific (AP), VCA has two types of teams – (1) Geo team, focused on serving the accounts in their geography and (2) Practice Area teams, focused on providing and deepening expertise in functional topics such as risk, digital, corporate banking, AI, etc.

What A Consulting Director – Portfolio Optimisation Practice, Asia Pacific does at VISA:

As a Director in our Strategy Practice, you will play a pivotal role in developing and expanding our Portfolio Optimisation consulting services across the Asia Pacific region, focusing on key priority areas that will grow both Visa's and the client's business. One of the key priority areas will be issuer optimization. Potential projects include product design and launch, sales acquisition channel optimization, portfolio management diagnostics, customer lifecycle management, portfolio migrations, and identifying the roadmap and strategic initiatives to lead to implementation workstreams as a follow-up. You will contribute not only to strategy consulting delivery but also to developing thought leadership by creating consulting practice materials such as set-plays, pitch decks, and whitepapers. This role requires engagement with our market teams across AP, supporting or leading project delivery in different geo-markets, and ensuring that they have access to best practices and the latest IP.

Key responsibilities include:

Every day is different, but a sample of the things you can expect to accomplish include: 1) Project Leadership, 2) Business Development, and 3) Thought Leadership to lead the delivery of Portfolio Optimisation advisory engagements across Asia Pacific.

• Project Leadership: Typically lasting 2-4 months and running in parallel, potential projects could include payment strategy review and roadmap design. This also involves driving strategic engagement on client portfolios powered by Visa's data, collaborating closely with the data science teams on building data-driven solutions to drive growth of payments with clients, and developing industry landscape evaluations and best practices. A deep understanding of clients' businesses, particularly in the banking, credit card issuing and payment sector, and close collaboration with embedded teams to support successful execution of the recommended initiatives will be critical.

• Business Development: Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope, and deliverables.

• Thought Leadership, Practice, and Solution Development: As one of Visa's regional specialist practices, Portfolio Optimisation Practice also develops set plays from popular solutions/engagements and other assets that Visa's market teams can use to scale reach and impact

Why is this important to VISA:

With a rapid change in the payment landscape, new regulations around open banking and the emergence of new Fintech players – the payment ecosystem is rapidly evolving, and our clients are looking to Visa as the payment experts to help them navigate through the opportunities and challenges that these changes pose. Visa with its global reach and rich transaction data set is ideally positioned to assist merchants solve their strategic business problems and drive growth. As a Director Lead, you will be in charge of expanding VCA consulting engagements with Clients to drive new revenue streams.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Experience: Minimum 12 years of relevant experience with a Bachelor's degree or at least 8 years of work experience in consulting and strategy work with an Advanced degree (e.g., Masters/MBA)

• Outstanding problem-solving skills, with demonstrated ability to think creatively and strategically

• Strong financial acumen and understanding of profitability drivers of financial institutions

• Ability to translate strategy into an internal and external narrative and to connect the dots between product development, strategy development, operating plans and execution, data driven insights, business acumen and finance

• Excellent communication skills plus the maturity and capability to interact and influence across multiple levels and organizations internal and external to Visa

• Strong executive presence as well as discipline

What will also help:

• Good knowledge of the digital payments industry landscape and developments, consumer trends and regulatory changes in Asia Pacific and globally

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.