
Cargo Claims Specialist
1 week ago
**Job Description:**
- Manage end-to-end cargo claims processes to ensure timely and accurate handling, investigation, and resolution.
- Collaborate with TPA surveyors, customers, and internal stakeholders to deliver proactive claims services while maintaining compliance with global guidelines and regulatory standards.
Key Responsibilities:
- Handle cargo claims from first notification to settlement and recovery.
- Assign and coordinate surveyors for claim investigations.
- Provide proactive claims support to global customers.
- Interpret policy wordings, clauses, and exclusions with technical accuracy.
- Audit claims files and ensure adherence to global claims guidelines.
Accountabilities:
- Deliver exceptional customer service and maintain clear communication.
- Ensure financial control through accurate reserving and reporting.
- Align with claims best practices and internal policies.
Qualifications:
- Strong analytical skills.
- Excellent verbal and written communication skills.
- Effective time management and file organization skills.
- Collaborative mindset with eagerness to learn and adapt.
Benefits:
- Diverse and inclusive workplace.
- Equal opportunities employer.
Others:
Maintain a commitment to integrity, ethics, and professionalism in all aspects of the job.
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