Claims Handler, Insurance Products

5 hours ago


Mumbai, Maharashtra, India Maersk Full time

Role Overview As a Claims Handler you will manage end-to-end cargo claims processes ensuring timely and accurate handling investigation and resolution You will collaborate with TPA surveyors customers and internal stakeholders to deliver proactive claims services while maintaining compliance with global guidelines and regulatory standards Key Responsibilities Handle cargo claims from first notification to settlement and recovery Assign and coordinate surveyors for claim investigations Provide proactive claims support to global customers Interpret policy wordings clauses and exclusions with technical accuracy Audit claims files and ensure adherence to global claims guidelines Maintain documentation in the Claims Management System Participate in ad hoc projects and continuous improvement initiatives Accountabilities Deliver exceptional customer service and maintain clear communication Ensure financial control through accurate reserving and reporting Align with claims best practices and internal policies Qualifications Skills Licentiate Associateship Fellowship from the Insurance Institute of India III Experience in marine cargo claims preferred Strong policy interpretation and analytical skills Excellent verbal and written communication Effective time management and file organization Collaborative mindset with eagerness to learn and adapt Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing



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