Digital Transformation Support Specialist
2 weeks ago
We are seeking a highly skilled Digital Transformation Support Specialist to join our team. This is an exciting opportunity to work with cutting-edge technology and be part of a dynamic organization that is transforming the digital landscape.
In this role, you will be responsible for leading and mentoring a team of support specialists, ensuring seamless operations and exceptional service delivery. You will also manage and resolve technical support tickets with precision and professionalism, creating user-friendly documentation and guides in the process.
As a key member of our team, you will conduct engaging tech workshops and training sessions for staff, collaborate on system upgrades, patching, and security initiatives with our Infrastructure team, and support onboarding/offboarding processes to ensure seamless transitions.
Required Skills and Qualifications
To succeed in this role, you will need to have 10+ years of hands-on IT support experience, expertise in Windows, MacOS, iOS, and desktop/application troubleshooting, as well as strong networking concepts (DNS, DHCP, TCP/IP) and proficiency in MS Office 365, Active Directory, and provisioning tools. Excellent communication, organizational, and customer service skills are also essential.
A relevant certification is a plus, but not required. If you have a passion for technology and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
Benefits
Working with us offers numerous benefits, including the chance to be part of a mission-driven company that is transforming education. You will enjoy working in a collaborative, supportive, and innovative environment, with minimal travel requirements. As a valued member of our team, you will have the opportunity to make a real impact while growing your career.
Others
If you are a motivated individual who is passionate about technology and committed to delivering exceptional results, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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