Collections Manager

2 weeks ago


Bengaluru, Karnataka, India CreditVidya Full time

Company Overview:

CreditVidya is a leading digital lending platform, focused on providing innovative financial solutions to its customers. We are seeking an experienced professional to join our team as a Collections Manager.

Job Description:

We are looking for a skilled individual to lead our collections operations at a regional level. The successful candidate will be responsible for managing resolution rates and costs within set guardrails.

Key Responsibilities:

  • Manage resolution rate for flows/recoveries for respective zones
  • Drive high-quality customer experience in collections and manage escalations
  • Meet collection benchmarks for given portfolios

Broad Responsibilities:

The ideal candidate will have strong leadership skills and the ability to drive results through their team and vendors. They will also be responsible for implementing various collections strategies across different buckets and regions.

Functional Responsibilities:

  • Lead the implementation of collections strategies for your region
  • Work closely with vendor teams to provide constructive feedback and improve performance
  • Focus on quality imperatives such as first-time resolution and responsiveness

Horizontal Responsibilities:

The successful candidate will proactively raise red flags and challenges related to capacity shortage, attrition, and technical issues. They will also provide feedback to central strategy and policy teams on pool-specific challenges.

Required Skills and Qualifications:

  • Strong leadership and management skills
  • Ability to drive results through team and vendors
  • Excellent communication and problem-solving skills

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Others:

Please note that this is a senior-level position, requiring extensive experience in collections and leadership.


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