Client Service Project Coordinator

4 days ago

Nagpur, Maharashtra, India beBeeContractor Remote Work Freelance Full time ₹ 90,00,000 - ₹ 1,20,00,000

Key Client Servicing Professional

We foster a culture of agility and collaboration. As a contractor in our Client Service Operations team, you may be required to travel to our office for business requirements or company/team events.

As a vital member of our Client Servicing Operations team, you will play a pivotal role in ensuring seamless execution and management of ongoing projects. By supporting Account Managers and effectively communicating with clients, you will be essential to our success. Proficiency in both business Japanese and English is required to handle client interactions and internal communications effortlessly.

You will bridge the gap between our clients and internal teams, ensuring clear communication and efficient project management. In this dynamic and rewarding environment, you will have the opportunity to make a significant impact.

Responsibilities:

  • Collaborate with Account Managers in managing ongoing projects.
  • Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Acknowledge and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.

Requirements:

  • N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

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