Software Suite Implementer

1 week ago

Belgaum, Karnataka, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,50,00,000
Product Specialist Role

The Product Specialist will play a pivotal role in ensuring customers successfully implement and utilize our software suite. This includes managing IT-facing components, providing technical support, and guaranteeing a seamless experience.

Responsibilities:

  • Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for the IT-facing components of our software suite, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.
Requirements

To be successful in this role, candidates should possess:

  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills.
Benefits

We offer:

  • A dynamic and highly talented team of experts.
  • The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
  • The opportunity to build a professional network in various branches of industry.
  • A hybrid work policy asking employees to report to the office 3 days per work week.
  • An attractive salary and additional company benefits.
Additional Qualifications Desired

While not required, experience working with CAE software, understanding of cloud technologies, and Agile development methods are highly desirable.

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