Logistics Operations Coordinator
1 day ago
Role Overview
AGS Logistics Pvt Ltd, a leading international logistics service provider in India, seeks a highly skilled Logistics Operations Coordinator to join their team in Dwarka. With over a decade of experience in freight management, supply chain, project logistics, and customs brokerage, the company specializes in verticals such as auto, fashion, paper, and industrial sectors.
About AGS Logistics
As an integral part of the logistics ecosystem, AGS Logistics works with a range of clients from large MNCs to Indian corporations and SMEs, servicing both domestic and global logistics needs. The company's expertise extends to ensuring seamless coordination between clients and all relevant parties involved in the shipment process.
Key Responsibilities:
- Client Communication
- Serve as the primary point of contact for clients regarding ocean/air import/export shipments.
- Provide timely and accurate information on shipment status, schedules, and any potential issues.
- Address and resolve customer inquiries, concerns, and complaints effectively and professionally.
- Order Management
- Process export bookings and ensure all necessary documentation and requirements are completed.
- Coordinate with internal teams, such as operations and documentation, to ensure smooth execution of export/import shipments.
- Monitor and track shipments to provide clients with real-time updates and resolve any issues that arise.
- Communication and Coordination
- Liaise with shipping lines, overseas agents, and other stakeholders to facilitate the export process and address any issues.
- Ensure clear and effective communication between clients and all relevant parties involved in the shipment process.
- Collaborate with the sales team to support customer needs and provide feedback on service quality.
- Problem Resolution
- Proactively identify and address potential issues or delays in the export process.
- Implement solutions to resolve problems efficiently and minimize disruptions to clients.
- Documentation and Compliance
- Verify that all required export documentation is accurate and compliant with international regulations.
- Ensure adherence to company policies and procedures, as well as relevant industry regulations.
- Reporting and Analysis
- Prepare reports on customer service activities, including shipment status, issue resolution, and feedback.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
Salary Information:
The estimated annual salary for this position is ₹ 6-8 lakhs (approximately $75,000 - $100,000 USD) depending on qualifications and experience.
Qualifications:
- Strong interpersonal skills, customer satisfaction, and customer support abilities.
- Excellent communication and problem-solving skills.
- At least 2 years of experience in freight forwarding.
- Bachelor's degree in Business Administration or relevant field.
- Familiarity with online liner booking platforms like Odex and similar systems.
- Proficiency in MS Office Suite.
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