Senior Voice UI Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeTestSpecialist Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Description

We are seeking a highly skilled Senior Voice UI Specialist to join our team and contribute to the development of Conversational AI platforms within the Healthcare industry.

This role is responsible for identifying quality assurance test scenarios, partnering with product and technology partners to deliver exceptional user experiences with a focus on quality.

Key Responsibilities:
  • Create, execute, and automate complex functional and regression test scenarios to avoid defects.
  • Ensure thorough test coverage and execution of test cases that exercise all critical inter-system integration points.
  • Accountable for initiatives of high complexity, risk, and visibility; handle multiple initiatives simultaneously.
  • Provide feedback on and suggestions for improving QA procedures to IT leads.
  • Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions.
  • Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy, and Test Summary reports.
  • Conduct Manual and automated testing.
  • Strong understanding of Defect Workflow, Agile methodology.
  • Identify and document all defects and customer experience concerns.
Required Qualifications:
  • 5+ years in Quality Assurance experience including creating test plans, test cases, tracking defects, reporting status to various levels in the organization.
  • Experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI, and cognitive solutions.
  • 2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright.
  • Proficiency in Python, Java, or JavaScript for test automation.
  • Knowledge and experience testing software applications within the Healthcare industry.
Preferred Qualifications:
  • Familiarity with Text to Speech, Speech to Text.
  • Familiarity with leveraging Postman or SOAP UI for API testing.
  • Experience working in SAFe / Agile.
  • Understanding of Rally for project and test management.
  • Experience writing and executing IVR test cases.

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