
Voice Communications Specialist
2 days ago
Job Title: Voice Communications Engineer
Key Responsibilities:- Providing technical support for Cisco Unified Contact Center Enterprise (UCCE) and Unified Customer Voice Portal (CVP).
- Familiarity with Cisco Intelligent Contact Management (ICM), Contact Control Management Protocol (CCMP), and VoiceXML.
- Creation of Media Anchors in Cisco UCCE and IPT platforms.
- Understanding of Voice over Internet Protocol (VoIP) protocols such as SIP, H.323, and MGCP.
- Awareness of Information Technology Infrastructure Library (ITIL) best practices.
- Knowledge of Cisco Voice network deployment models.
- Proficiency in VoIP and Performance Management Tools.
- Experience with telecommunications infrastructure protocols like ISDN and analog signaling.
- Ability to work in a 24/7 business operations environment.
Requirements:
- Cisco Voice platform experience.
- CUCM/UCCE/UCCH/CVP platform experience.
Benefits:
- Opportunity to work with a leading company in the field of voice communications.
- Chance to develop skills in UCCE and CVP technologies.
- A supportive team environment with opportunities for growth and professional development.
About the Role:
This is an exciting opportunity for a Voice Communications Engineer to join our team. As a Voice Communications Engineer, you will be responsible for providing technical support for UCCE and CVP, as well as working on various projects related to voice communications.
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