Voice Communications Specialist

2 days ago


Tirupati, Andhra Pradesh, India beBeeVoiceCommunications Full time ₹ 12,00,000 - ₹ 18,00,000

Job Title: Voice Communications Engineer

Key Responsibilities:
  • Providing technical support for Cisco Unified Contact Center Enterprise (UCCE) and Unified Customer Voice Portal (CVP).
  • Familiarity with Cisco Intelligent Contact Management (ICM), Contact Control Management Protocol (CCMP), and VoiceXML.
  • Creation of Media Anchors in Cisco UCCE and IPT platforms.
  • Understanding of Voice over Internet Protocol (VoIP) protocols such as SIP, H.323, and MGCP.
  • Awareness of Information Technology Infrastructure Library (ITIL) best practices.
  • Knowledge of Cisco Voice network deployment models.
  • Proficiency in VoIP and Performance Management Tools.
  • Experience with telecommunications infrastructure protocols like ISDN and analog signaling.
  • Ability to work in a 24/7 business operations environment.

Requirements:

  • Cisco Voice platform experience.
  • CUCM/UCCE/UCCH/CVP platform experience.

Benefits:

  • Opportunity to work with a leading company in the field of voice communications.
  • Chance to develop skills in UCCE and CVP technologies.
  • A supportive team environment with opportunities for growth and professional development.

About the Role:

This is an exciting opportunity for a Voice Communications Engineer to join our team. As a Voice Communications Engineer, you will be responsible for providing technical support for UCCE and CVP, as well as working on various projects related to voice communications.



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