Life Insurance Policy Administrator

2 days ago

Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 51,20,000 - ₹ 74,80,000
Policy Servicing Specialist Role Overview

We are seeking a detail-oriented and organized individual to join our team in the capacity of Policy Servicing Specialist.

This role involves providing exceptional customer service by ensuring seamless policy experiences for clients. Key responsibilities include processing post-issue service requests, maintaining and updating policy records, collaborating with internal teams and external administrators, and resolving discrepancies to ensure high-quality service levels.

  • Main Responsibilities:
    • Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
    • Maintain and update policy records in administration systems according to standard operating procedures.
    • Collaborate with third-party administrators, internal teams, and custodians to resolve discrepancies and ensure service quality.
    • Research and resolve escalated issues or incomplete transactions related to policy servicing.
    • Ensure service levels and turnaround times are met according to SLA requirements.
    • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Requirements:
    • Graduation in any stream with Commerce background preferred.
    • At least one year of working experience in the life insurance domain requiring focus on quality, including attention to details, accuracy, and accountability for work product.
    • Experience in professional/office-related environment requiring regular scheduled shifts.
    • Proficiency in using a computer with Windows PC applications including keyboard navigation and learning new software tools.
    • Effective English business communication skills to exchange information with clients.

This role requires strong organizational and problem-solving skills as well as excellent communication and interpersonal skills. If you have passion for delivering exceptional customer service and ensuring seamless policy experiences we encourage you to apply.

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