Cyber Threat Intelligence Services Manager
2 weeks ago
Recorded Future is the world's most advanced and largest intelligence company, serving over 1,800 clients worldwide with a team of 1,000 intelligence professionals and $300M in sales.
As a Senior Customer Success Manager for APJ, you will be part of a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. Your primary responsibility will be to maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services.
Key responsibilities include:
- Acting as the primary point of contact for customer security teams, including SOC, CTI, IR, GRC, Fraud, and more.
- Driving product adoption across a diverse portfolio of clients in APJ.
- Executing comprehensive Success Plans to deliver client engagement strategies.
- Managing and answering inquiries about our Intelligence Cloud, API/Integrations, and other services.
- Identifying, assessing, and escalating account risk factors and orchestrating remediation efforts.
- Working closely with the Intelligence Services Department and other teams to construct and scale solutions across customer businesses.
- Staying current on cybersecurity events and building deep familiarity with customer security functions.
- Capturing and sharing customer experiences with Recorded Future.
- Ensuring high rates of customer adoption, growth, and retention.
Requirements include:
- Demonstrated experience in Customer Success and enablement principles.
- Strong understanding of Cyber/Information Security fundamentals.
- Familiarity with Project Management processes, strategies, and methods.
- Passion for cyber security and intelligence.
- Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience.
Recorded Future employees embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
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