Cyber Threat Intelligence Services Delivery Manager
2 weeks ago
At Recorded Future, we're seeking a seasoned Cyber Threat Intelligence Services Delivery Manager to join our high-growth team. As a key member of our Intelligence Services Department, you will be responsible for driving product adoption and ensuring the success of our clients worldwide.
The ideal candidate will possess a strong understanding of cyber security fundamentals and a proven track record in customer success and enablement principles. You will work closely with our clients to deliver comprehensive Success Plans and execute our client engagement strategy.
Key responsibilities will include:
- Acting as the primary point of contact for customer security teams, including SOC, CTI, IR, GRC, Fraud, and more.
- Driving product adoption across a diverse portfolio of clients across APJ.
- Executing our client engagement strategy by delivering comprehensive Success Plans.
- Managing and answering inquiries about our Intelligence Cloud, API/Integrations, and other services.
- Identifying, assessing, and escalating account risk factors and orchestrating remediation efforts.
- Working closely across the Intelligence Services Department and other teams to construct and scale solutions across customer businesses.
- Learning our platform, staying current on cybersecurity events, and building deep familiarity with the various customer security functions where we deliver value.
- Capturing and internally sharing our customers' experience with Recorded Future.
- Being ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention.
We're looking for a passionate and driven individual with a strong desire to make customers happy and successful. If you're a seasoned cyber security professional with a proven track record in customer success and enablement principles, we encourage you to apply for this exciting opportunity.
At Recorded Future, we empower clients with intelligence to disrupt adversaries. Our dedication to our clients has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Join us in our mission to make a positive impact on the world.
Requirements:
- Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience.
- Exemplary interpersonal skills with the ability to work cross-functionally and with a proactive approach to client engagement.
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