Expand Your Career with a Business Development Role
2 days ago
Drive Account Growth as a Business Development Manager
- Develop strategic initiatives to expand revenue footprints and drive account growth.
- Nurture relationships with enterprise accounts to maximize lifetime value.
- Identify opportunities for expansion and implement solutions to improve customer retention.
Key Responsibilities:
Account Growth & Nurturing:- BUILD DEEP RELATIONSHIPS: Establish strong connections with customers to understand their needs and identify opportunities for expansion.
- ANALYZE USAGE PATTERNS: Continuously monitor and analyze customer behavior to identify areas for improvement.
- ACTIVELY MANAGE CUSTOMER EXPERIENCE: Proactively address customer concerns and issues to ensure high satisfaction levels.
- SOLVE PAIN POINTS: Identify and resolve customer pain points to prevent churn and increase loyalty.
- IDENTIFY CHURN RISKS EARLY: Monitor customer behavior and identify potential churn risks early on.
- ADDRESS ROOT CAUSES: Proactively address the root causes of churn to prevent it from happening in the first place.
- ENSURE ONGOING CLINICAL VALUE: Ensure that customers continue to see clinical value from our platform over time.
- MAXIMIZE COMMERCIAL VALUE: Identify opportunities to increase commercial value for our customers and implement solutions to achieve this goal.
- INTRODUCE NEW SOLUTIONS: Introduce new modules, solutions, and upgrades to customers based on their needs and preferences.
- UPSSELL AND CROSS-SELL: Identify opportunities to upsell and cross-sell to customers and implement strategies to achieve this goal.
- PLAN DOCTOR MEETS: Plan and execute doctor meets and other engagement programs to build relationships with customers.
- TRAINING SESSIONS: Develop and deliver training sessions to educate customers on the use and benefits of our platform.
- PERSUASIVE INFLUENTIAL: Possess the ability to persuade and influence customers to adopt our solutions.
- EXTROVERTED APPROACHABLE: Maintain visibility and build easy rapport with customers to establish trust and credibility.
- HIGH COGNITIVE APTITUDE: Demonstrate quick learning and adaptability to handle complex information and dynamic customer needs.
- PATIENCE PERSISTENCE: Handle slow-moving accounts and ensure long-term nurturing to achieve customer success metrics.
- SELF-DRIVEN ACCOUNTABLE: Take ownership of customer success metrics and drive results-oriented outcomes.
Required Experience: 6-8 years in Healthcare business development, Hospital account management, Pharma, or Specialized Diagnostics. Must have handled hospital/clinic accounts and managed multiple stakeholders. Education: Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B Tech with healthcare exposure. MBA in Healthcare, Marketing, or General Management is an advantage.
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