Technical Support Specialist

4 weeks ago

Bengaluru, Karnataka, India TRIJIT TECHNOLOGIES PVT. LTD. Full time

Job Title: Technical & Presales Support

About the Role:

We are seeking a highly skilled Technical & Presales Support professional to join our team at Trijit Technologies PVT. LTD. The ideal candidate will have a strong background in IT infrastructure and be able to effectively communicate with both internal and external stakeholders.

Main Responsibilities:

  • Work with sales teams to develop and implement cloud and datacenter solutions for customers.
  • Present proposed solutions to customers and prospects, highlighting their value and benefits.
  • Build relationships with sales team members, partners, and customers to support sales objectives.
  • Qualify sales opportunities based on customer technical requirements.
  • Conduct demonstrations of technology products to medium/large audiences, tailoring them to specific customer needs.
  • Articulate the value proposition of products and concepts, mapping customer business requirements to solutions.
  • Maintain technical skills and knowledge of market trends and competitive insights, sharing them with the technical community.
  • Design solutions for enterprise services, including managed services, IT infrastructure, messaging, and application sizing.

Requirements:

  • 2-5 years of experience in IT infrastructure, sales, or a related field.
  • Strong understanding of Microsoft and Unix technologies, as well as licensing, OS, clustering, and high availability architectures.
  • Good grasp of databases, storage technologies, virtualization, and consolidations.
  • Experience with virtualization and cloud technologies, including VMware, HyperV, and DC-DR solutioning.
  • Knowledge of security technologies, such as firewalls, IPS/IDS, and SIEM.
  • Mail/messaging experience, including Exchange, HMC, Zimbra, and Qmail.
  • Exposure to infrastructure sizing for SAP HANA and other SAP applications, as well as virtualization and cloud technologies, and databases.

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