
Computer Hardware and Software Specialist
4 days ago
This role involves providing first- and second-level technical assistance to employees across the organization, encompassing multiple sites worldwide.
Key Responsibilities- Ensure timely operational and technical support for personal computers and troubleshoot domestic computer hardware and software issues.
- Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
- Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages.
- Manage deployment and rollout of software and hardware.
- Maintain an accurate inventory of company assets.
- Create and maintain our knowledge base to support users.
- Collaborate with the Cybersecurity team to ensure network asset security.
- Update problem management database with timely and meaningful information in accordance with desktop service levels.
- Gather and log relevant information about issues and attempts to resolve them using tools provided and collective knowledge of teammates and supervisors.
- Utilize the knowledge base to assist in troubleshooting efforts and share experiences with other team members.
- Assist in deploying desktop PCs and peripherals.
- On-board new employees with company orientation to computer assets.
- Respond to voice mail and email daily.
- Develop working knowledge of all desktop applications, OS software supported by Desktop Services, and troubleshoot assisted software usage.
Additional duties as assigned by the Client Solutions Manager may be required.
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