Rural Banking Customer Experience Specialist

3 days ago


Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 75,00,000
Job Title: Customer Service Operations Manager

Overview
The role entails managing and scaling up retail banking business for a designated branch, managing operations and resources in the most cost-effective and technology-driven manner. The role bearer will lead customer service and branch operations, ensuring seamless maintenance of customer life cycles, fulfilling customer requests, and providing best-in-class service.

Responsibilities
• Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
• Branch operations and service delivery to customers of a designated branch in our rural network.
• Data entry of application forms, creation of customer IDs, accounts, etc.
• File and document checking, including KYC checking, application forms, and loan document verification.
• Handling cash and clearing transactions.
• Maintaining good audit rating for the branch.
• Work towards ensuring best-in-class service delivery at the branch for external and internal customers.
• Employ tools such as automation and digitization to increase process efficiency.

Key Success Metrics
• TAT
• Operational efficiency
• Cost optimization
• Error percentage
• Quality of processing compliance
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