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IT Service Delivery Expert

1 week ago

Pune, Maharashtra, India Quorum Software Full time

We are a leading provider of digital technology focused solely on business workflows that empower the next evolution of energy. At Quorum Software, we are committed to fostering a culture of belonging and preserving a diverse and inclusive workplace.

About Our Company

We believe that our employees are the key to our success, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our commitment to diversity, equity, and inclusion drives our efforts to attract, retain, and develop a talented and diverse workforce.

Job Summary
  • We are seeking a highly motivated and experienced IT Service Delivery Expert to join our team.
  • The successful candidate will be responsible for delivering high-quality IT service management engagements to our customers.
  • Key responsibilities include incident management, problem management, change management, and service level management.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in delivering IT service management engagements.
  • Excellent technical skills in software technologies such as Java, Oracle PL/SQL, Linux, and Windows.
  • Strong analytical and problem-solving skills to resolve complex technical issues.
  • Experience in ITIL concepts of IT Service Management and its application to IT Customer Support.