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Service Delivery Director

1 week ago

Pune, Maharashtra, India Bristlecone Full time

The Service Delivery Director at Bristlecone is responsible for overseeing the delivery of IT services to ensure they meet the agreed-upon service levels and customer expectations. This includes managing IT operations, service delivery, and end-user support for internal users. The ideal candidate will have experience in ITSM tools, such as ManageEngine ServiceDesk, ServiceNow, or similar tools.

Key Responsibilities:

  • Collaborate with change management teams to ensure IT changes are implemented with minimal disruption to service.
  • Oversee the planning, testing, and deployment of new IT services and updates to existing services.
  • Ensure that change and release processes are documented and followed properly.

Requirements:

  • Minimum of 12 to 15 years of experience in managing IT Operations, support teams, ITSM functions.
  • ITIL Foundation certification is a must.
  • Demonstrable ability to communicate, present to key stakeholders at all levels of an organization.
  • Enterprise IT service delivery, end-user and application support experience preferred.