Senior Content Coordinator
4 days ago
Simplotel is a pioneering Software-as-a-Service (SaaS) company transforming the way hotels reach new heights. With over 2,000 hotels across 21 countries, we are pushing the boundaries of e-commerce for some of the largest hotels in India.
Our mission is to simplify the lives of hoteliers through cutting-edge technology. Founded in 2013 and funded by Go-MMT - India's largest Online Travel Agency, Simplotel is a 'Shopify for Hotels'.
Job OverviewWe are seeking a highly experienced Senior Content Specialist to join our team. The ideal candidate will have a keen eye for detail, excellent written and spoken English, and the ability to modify (write and edit) content.
- Develop and implement content optimization plans to improve website performance.
- Collaborate with hotels to understand their requirements and develop effective content strategies.
- Manage and resolve customer queries and issues efficiently.
- Oversee customer experience and ensure timely delivery of projects.
- Drive work assignments and ensure timely delivery.
- Prioritize and manage multiple tasks simultaneously.
Key Responsibilities:
- Develop and maintain in-depth knowledge of Simplotel's content management system.
- Conduct training sessions for large clients to effectively leverage the use of our CMS.
- Ensure quality checks on the team's tickets to improve quality.
- Provide feedback and escalate unresolved issues to internal departments (Software - Developers, Customer Success/Account Managers).
Required Skills:
- A keen eye for detail and the ability to scrutinize for quality.
- Excellent written and spoken English.
- Ability to modify (write and edit) content.
- Project Management
- Strong Communication Skills
- BASIC UNDERSTANDING OF THE HOTEL AND THE TRAVEL INDUSTRY.
- BASIC TECHNICAL SKILLS TO WORK WITH CONTENT MANAGEMENT SYSTEMS
- Knowledge & understanding of the best SEO practices.
- Ability to work with customers - large and small.
- Ability to collaborate within a team and with cross-functional departments.
- Ability to manage time and hit deadlines
Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum
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