Senior Content Coordinator

4 days ago


Bengaluru, Karnataka, India Simplotel Full time
About Simplotel

Simplotel is a pioneering Software-as-a-Service (SaaS) company transforming the way hotels reach new heights. With over 2,000 hotels across 21 countries, we are pushing the boundaries of e-commerce for some of the largest hotels in India.

Our mission is to simplify the lives of hoteliers through cutting-edge technology. Founded in 2013 and funded by Go-MMT - India's largest Online Travel Agency, Simplotel is a 'Shopify for Hotels'.

Job Overview

We are seeking a highly experienced Senior Content Specialist to join our team. The ideal candidate will have a keen eye for detail, excellent written and spoken English, and the ability to modify (write and edit) content.

  • Develop and implement content optimization plans to improve website performance.
  • Collaborate with hotels to understand their requirements and develop effective content strategies.
  • Manage and resolve customer queries and issues efficiently.
  • Oversee customer experience and ensure timely delivery of projects.
  • Drive work assignments and ensure timely delivery.
  • Prioritize and manage multiple tasks simultaneously.

Key Responsibilities:

  • Develop and maintain in-depth knowledge of Simplotel's content management system.
  • Conduct training sessions for large clients to effectively leverage the use of our CMS.
  • Ensure quality checks on the team's tickets to improve quality.
  • Provide feedback and escalate unresolved issues to internal departments (Software - Developers, Customer Success/Account Managers).

Required Skills:

  • A keen eye for detail and the ability to scrutinize for quality.
  • Excellent written and spoken English.
  • Ability to modify (write and edit) content.
  • Project Management
  • Strong Communication Skills
  • BASIC UNDERSTANDING OF THE HOTEL AND THE TRAVEL INDUSTRY.
  • BASIC TECHNICAL SKILLS TO WORK WITH CONTENT MANAGEMENT SYSTEMS
  • Knowledge & understanding of the best SEO practices.
  • Ability to work with customers - large and small.
  • Ability to collaborate within a team and with cross-functional departments.
  • Ability to manage time and hit deadlines

Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum



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