Senior Content Strategist
18 hours ago
We are a Bangalore-based Software-as-a-Service (SaaS) company that helps over 2000 hotels across 21 countries grow their direct business. Our goal is to simplify the lives of hoteliers through technology.
As the 'Shopify for Hotels', we provide a comprehensive platform for hoteliers to manage their online presence and grow their direct bookings.
Founded in October 2013 and funded by Go-MMT, India's largest Online Travel Agency.
Job DescriptionWe are looking for a Senior/Lead Content Operations Specialist to join our team. This role requires someone with a keen eye for detail and excellent command of English.
As a Senior/Lead Content Operations Specialist, you will work closely with our hotel partners to understand their requirements and process content modifications for their websites.
You will also be responsible for developing an in-depth understanding of all features of Simplotel's content management system and conducting training sessions for large clients to effectively leverage the use of our CMS.
Responsibilities- Develop and implement content strategies to meet the needs of our hotel partners.
- Work closely with our hotel partners to understand their requirements and process content modifications for their websites.
- Develop and conduct training sessions for large clients to effectively leverage the use of our CMS.
- Manage and resolve customer queries and issues received via a ticketing system and chat.
- Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).
A bachelor's degree in any field.
At least 2 years of experience in content operations or a related field.
Excellent written and spoken English.
Ability to modify (write and edit) content.
Basic understanding of the hotel and the travel industry.
BASIC TECHNICAL SKILLS TO WORK WITH CONTENT MANAGEMENT SYSTEMS.
Knowledge & understanding of the best SEO practices.
Ability to work with customers - large and small.
Ability to collaborate within a team and with cross-functional departments.
Ability to manage time and hit deadlines.
Salary Range₹12,00,000 - ₹18,00,000 per annum.
BenefitsCompetitive salary package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
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