Optimizing Workforce Management

9 hours ago

Indore, Madhya Pradesh, India beBeeWfmScheduler Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: WFM Scheduler

We are seeking a highly skilled WFM Scheduler to join our team. As a WFM Scheduler, you will be responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency.

Key Responsibilities:

  • Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels.
  • Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant metrics.
  • Tools: Knowledge of any WFM tool like IEX, Verint is required. Candidate should know Erlang C methodology.
  • Communication: Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations.
  • Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.

  • Workforce Planner

    6 days ago

    Indore, Madhya Pradesh, India TaskUs Full time US$ 50,000 - US$ 1,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Staff Scheduler

    5 days ago

    Indore, Madhya Pradesh, India beBeeWorkforceManagement Full time ₹ 6,00,000 - ₹ 10,00,000

    Job OverviewThe role of the Workforce Management Planner involves strategic scheduling and optimization to ensure operational efficiency.This includes analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands.Key Responsibilities:Create employee schedules for optimal coverage and service level...

  • AGM - Tool Based Optimization

    16 hours ago

    Indore, Madhya Pradesh, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • Scheduling Manager

    1 week ago

    Indore, Madhya Pradesh, India beBeeScheduler Full time

    Job SummaryWe are seeking a skilled Scheduling Manager to join our team in India. The ideal candidate will be responsible for creating and managing employee schedules to ensure optimal coverage and efficiency in operations.Main ResponsibilitiesDevelop and maintain scheduling for operational teams to ensure seamless coverage.Analyze call volume trends and...

  • Asst. Manager- Recruitment

    21 hours ago

    Indore, Madhya Pradesh, India SV Management Consultants Full time

    Hiring for Major Tier One Group in Auto SectorRoles and Responsibilities· Partner with various internal stakeholders to ensure adherence to allocated manpower and ensure timely hiring against vacancies (Technical hirings)· Critically evaluate external talent to ensure right hire cultural evaluation and potential evaluation· Develop and deploy the...

  • Highly Skilled Network Optimization Professional

    8 hours ago

    Indore, Madhya Pradesh, India beBeeOptimization Full time ₹ 21,76,000 - ₹ 25,12,000

    Network Optimization SpecialistVodafone Idea Limited is India's leading telecom service provider. The company offers pan-India voice and data services across 2G, 3G, and 4G platforms.The company develops infrastructure to introduce newer and smarter technologies. This enables both retail and enterprise customers to be future-ready with innovative...

  • Senior Operations Manager

    1 week ago

    Indore, Madhya Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

    Senior Operations Manager Job DescriptionIn this pivotal role, you will oversee the end-to-end operations of multiple campaigns, driving operational performance and leading high-performing teams. With a passion for innovation and people-first leadership, you will ensure that every teammate is set up for success, delivering world-class support to clients.Key...

  • Cloud Optimization Specialist

    9 hours ago

    Indore, Madhya Pradesh, India beBeeCloud Full time ₹ 20,00,000 - ₹ 25,00,000

    Our company is seeking an experienced Cloud Operations and Linux Systems Management expert to lead the optimization of cloud infrastructure, drive cost efficiency, and ensure seamless operations.This role involves overseeing Business As Usual (BAU) operations, migrating EC2 instances across accounts and regions, consolidating infrastructure to reduce...

  • WFM- Scheduler

    7 days ago

    Indore, Madhya Pradesh, India TP Full time

    Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler...

  • Learning and Development Manager

    4 weeks ago

    Indore, Madhya Pradesh, India CANDOR TEXTILES Full time

    We are a manufacturing and exporting Company of repute having turnover of Rs. 100 Crs. + situated in Khandwa Road, at the outskirts of Indore. We are looking for a Learning and Development Manager. The L&D manger will is responsible for designing, developing, and delivering structured learning and development programs for both shop floor and staff-level in...