Staff Scheduler

2 days ago


Indore, Madhya Pradesh, India beBeeWorkforceManagement Full time ₹ 6,00,000 - ₹ 10,00,000
Job Overview

The role of the Workforce Management Planner involves strategic scheduling and optimization to ensure operational efficiency.

This includes analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands.

Key Responsibilities:

  • Create employee schedules for optimal coverage and service level agreements. Make adjustments as needed based on real-time changes in demand or staffing levels.
  • Monitor and analyze performance metrics and key performance indicators. Generate reports on staffing efficiency and adherence.
  • Must have knowledge of WFM tools such as IEX or Verint. Familiarity with Erlang C methodology is also required.
  • Collaborate with department managers to understand staffing needs and align schedules accordingly. Communicate schedule changes to employees.
  • Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.


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