Senior Salesforce Field Service Specialist

6 days ago

Pune, Maharashtra, India beBeeFieldService Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Title: Salesforce Field Service Consultant

As a seasoned professional, you will be responsible for delivering best-in-class Salesforce Field Service implementations, enhancements, and support to our clients. Your expertise will serve as the bridge between business requirements and technical delivery, ensuring solutions are aligned with best practice and project objectives.

Key Responsibilities:
  • Lead or contribute to end-to-end delivery of Salesforce Field Service implementations for UK clients
  • Conduct discovery workshops, gather business requirements, and translate them into functional specifications
  • Configure and customize Salesforce Field Service, including work types, service territories, operating hours, resource and crew management, scheduling policies and optimization, service appointments and work orders, mobile app configuration, integration with other Salesforce clouds and external systems where required, create process flows, solution designs, and documentation in line with project governance, support data migration and testing activities, provide user training and post-go-live support, collaborate with onshore UK consultants, developers, and project managers

Requirements:
  • 5+ years of hands-on Salesforce experience, with at least 3 full lifecycle implementations of Salesforce Field Service
  • Proven technical platform experience supported by Salesforce certifications in Field Service, Service Cloud, Platform Developer with other specialist certifications an advantage
  • In-depth understanding of Salesforce Field Service data model and key features
  • Strong configuration skills in Salesforce core platform (Service Cloud)
  • Experience with Service Appointment Scheduling and Optimization Engines
  • Knowledge of Salesforce mobile solutions, especially Salesforce Field Service mobile app setup and usage
  • Ability to create and manage flows, validation rules, process builder, and Lightning App Builder
  • Good understanding of integration concepts (REST/SOAP APIs, middleware)
  • Excellent communication skills in English (written and spoken) to engage with UK stakeholders
  • Proficient in Apex with hands on experience of creating triggers, and batch Apex
  • Experience working with offshore/onshore delivery models and time zone alignment
  • Experience and knowledge of AWS as well as Jira and Confluence tools would be advantageous

What We Offer:
  • Excellent market-leading salary
  • A generous holiday allowance, including a day off on your birthday
  • A flexible working policy
  • An inclusive, supportive, and welcoming culture
  • Challenging projects at the forefront of developing technologies
  • A personalized development plan, including practical project experience alongside continuing supported professional certification

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