Field Service Implementation Specialist

3 days ago

Pune, Maharashtra, India beBeeFieldService Full time ₹ 15,00,000 - ₹ 25,00,000
Senior Salesforce Field Service Consultant

We are seeking a highly skilled and experienced Salesforce Field Service Consultant to deliver best-in-class implementations of Salesforce Field Service (FSL).

About the Role:
  • Lead or contribute to the delivery of FSL implementations for clients, ensuring successful project outcomes.
  • Conduct workshops to gather business requirements and translate them into functional specifications.
  • Configure and customize FSL, including work types, service territories, operating hours, resource and crew management, scheduling policies, and optimization.
  • Integrate FSL with other Salesforce clouds and external systems where required.
Key Responsibilities:
  1. Collaborate with cross-functional teams to understand client needs and develop effective solutions.
  2. Design and implement process flows, solution designs, and documentation in line with project governance.
  3. Provide user training and post-go-live support to ensure seamless adoption.
  4. Work closely with onshore consultants, developers, and project managers to deliver high-quality results.
Requirements:
  • 5+ years of hands-on experience with Salesforce, including at least 3 full lifecycle implementations of FSL.
  • Proven technical platform experience, supported by Salesforce certifications in Field Service, Service Cloud, Platform Developer, and other specialist certifications an advantage.
  • In-depth understanding of the FSL data model and key features.
  • Strong configuration skills in Salesforce core platform (Service Cloud).
  • Experience with Service Appointment Scheduling and Optimization Engines.
  • Knowledge of Salesforce mobile solutions, especially FSL mobile app setup and usage.
  • Ability to create and manage flows, validation rules, process builder, and Lightning App Builder.
  • Good understanding of integration concepts (REST/SOAP APIs, middleware).
  • Excellent communication skills in English (written and spoken) to engage with stakeholders.
  • Proficient in Apex with hands-on experience of creating triggers, and batch Apex.
  • Experience working with offshore/onshore delivery models and time zone alignment.
  • Experience and knowledge of AWS, as well as Jira and Confluence tools, would be advantageous.
What We Offer:
  • A collaborative and dynamic work environment.
  • Ongoing professional development and training opportunities.
  • The chance to work with cutting-edge technology and innovative projects.

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