Current jobs related to Quality Assurance Manager - Kolkata, West Bengal - Bagla Group

  • Quality Assurance Manager

    1 month ago

    Kolkata, West Bengal, India Bagla Group Full time

    Job Summary:The Quality Accounts Manager is responsible for overseeing and managing the quality of client accounts to ensure that client needs and expectations are met with the highest standards. This role involves monitoring service delivery, managing client feedback, and implementing quality assurance processes to enhance client satisfaction and...

  • Quality Assurance Manager

    4 weeks ago

    Kolkata, West Bengal, India Bagla Group Full time

    Job Summary:The Quality Assurance Manager is responsible for overseeing and ensuring the quality of products and services within the Bagla Group. This role involves developing and implementing quality control processes, conducting inspections, and working closely with other departments to maintain and enhance quality standards. The Quality Assurance Manager...

  • Quality Assurance Manager

    1 month ago

    Kolkata, West Bengal, India Navigators Software Full time

    Key ResponsibilitiesAs a Quality Assurance Manager at Navigators Software, you will be responsible for ensuring the quality of our developed projects. This includes testing the functionality and usability of our software, identifying and resolving bugs and errors, and preparing test plans and cases.Minimum QualificationsBachelor's degree in Computer Science...

  • Quality Assurance Manager

    4 weeks ago

    Kolkata, West Bengal, India Navigators Software Full time

    Key ResponsibilitiesAs a Quality Assurance Manager at Navigators Software, you will be responsible for testing the functionality and usability of developed projects. This includes identifying and following up on removals of bugs and errors to ensure quality products.RequirementsBachelor's degree in Computer Science or related field2+ years of experience as a...

  • Quality Assurance Manager

    4 weeks ago

    Kolkata, West Bengal, India Wabtec Full time

    Job Title: Quality Assurance ManagerJob Summary:We are seeking a highly skilled Quality Assurance Manager to join our team at Wabtec Corporation. As a Quality Assurance Manager, you will be responsible for defining, controlling, maintaining, and guaranteeing the management system, and the improvement of the organization's processes following the defined...

  • Quality Assurance Manager

    1 month ago

    Kolkata, West Bengal, India Bagla Group Full time

    Job SummaryThe Quality Executive is responsible for overseeing and ensuring the quality of products and services within the organization. This role involves developing and implementing quality control processes, conducting inspections, and working closely with other departments to maintain and enhance quality standards. The Quality Executive will play a key...

  • Quality Assurance Manager

    2 weeks ago

    Kolkata, West Bengal, India Talent Corner Full time

    Roles and ResponsibilitiesAt Talent Corner, we are seeking a Quality Assurance Manager to assist in the implementation and maintenance of quality control standards and procedures in our textile production processes.Core Responsibilities:Develop and implement quality control systems to ensure compliance with regulations and industry standards.Maintain...

  • Quality Assurance Manager

    4 weeks ago

    Kolkata, West Bengal, India Wabtec Full time

    Job Title: Quality Assurance ManagerJob Summary:We are seeking a highly skilled Quality Assurance Manager to join our team at Wabtec Corporation. As a Quality Assurance Manager, you will be responsible for defining, controlling, maintaining, and guaranteeing the management system, and the improvement of the organization's processes following the defined...

  • Quality Assurance Manager

    5 days ago

    Kolkata, West Bengal, India Flipkart Full time

    At Flipkart, we strive to deliver exceptional customer experiences across all touchpoints. As a Quality Assurance Manager, you will play a pivotal role in ensuring the highest standards of quality in our operations.About this role:We are seeking an experienced Quality Assurance Manager to join our CX Quality team in Kolkata.This is an exciting opportunity...

  • Operations Quality Assurance Manager

    3 days ago

    Kolkata, West Bengal, India Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail.We are seeking an experienced Operations Quality Assurance Manager to join our team. As a key member of our quality assurance department, you will be responsible for defining, controlling, maintaining, and...

  • Quality Assurance Specialist

    3 weeks ago

    Kolkata, West Bengal, India Benchmark Global Management Services Full time

    Quality Assurance Specialist - We are seeking a highly skilled Quality Assurance Specialist to join our team at Benchmark Global Management Services. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities: Conduct quality audits and inspections to ensure compliance with industry...

  • Quality Assurance Lead

    4 weeks ago

    Kolkata, West Bengal, India Navigators Software Full time

    Key ResponsibilitiesAs a Quality Assurance Manager at Navigators Software, you will be responsible for ensuring the quality of our developed projects. This involves testing the functionality and usability of our software, identifying and resolving bugs and errors, and preparing test plans and cases.RequirementsBachelor's degree in Computer Science or related...

  • Quality Assurance Specialist

    3 weeks ago

    Kolkata, West Bengal, India TELETRIX INFOTECH PVT Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at TELETRIX INFOTECH PVT.Key Responsibilities:Design and implement quality monitoring formats and standards.Perform call monitoring and provide trend data to the site management team.Use quality monitoring data management systems to track...

  • Quality Assurance Manager

    3 weeks ago

    Kolkata, West Bengal, India Wabtec Full time

    Job Title: Quality Assurance ManagerWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Our company has a rich history spanning nearly four centuries, and our collective experience has given us unmatched digital expertise, technological innovation, and world-class...

  • Quality Assurance Engineer

    3 weeks ago

    Kolkata, West Bengal, India RSM Full time

    Key Responsibilities: As a Quality Assurance Engineer at {company}, you will be responsible for ensuring the highest quality of our software products. This includes planning, implementing, and maintaining quality assurance processes to identify and report defects. You will also work closely with the development team to resolve issues and improve overall...

  • Training Quality Assurance Manager

    1 week ago

    Kolkata, West Bengal, India Gear Inc Full time

    Job Title:Assistant Manager Training QualityAbout the Role:We are seeking a strategic thinker with strong leadership skills to support the overall success of our business by managing teams, optimizing processes, and maintaining strong client relationships.Key Responsibilities:Provide coaching and feedback to new and existing staff utilizing proven...

  • Quality Assurance Specialist

    4 weeks ago

    Kolkata, West Bengal, India Talent Corner Full time

    Roles and ResponsibilitiesAt Talent Corner, we are seeking a skilled Quality Assurance Specialist to assist in the implementation and maintenance of quality control standards and procedures in our textile production processes. This role is responsible for ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Develop...

  • Content Moderation Senior Quality Assurance Manager

    2 weeks ago

    Kolkata, West Bengal, India Gear Inc Full time

    Job Title: Content Moderation Senior Quality Assurance ManagerAbout the Role: We are seeking a highly skilled Content Moderation Senior Quality Assurance Manager to join our team at Gear Inc. The ideal candidate will have a strong background in quality assurance and content moderation, with excellent analytical and problem-solving skills.Key...

  • Quality Assurance Specialist

    2 weeks ago

    Kolkata, West Bengal, India Teleminds Infotech Pvt Ltd Full time

    Job Summary:We are looking for a professional with exceptional analytical skills to assure the quality of programs and systems.This role requires a detail-oriented individual who can work resourcefully to identify and remedy quality test processes.Key Responsibilities:Conduct regular Call AuditsMaintain a working knowledge of Quality StandardsReview and...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Kolkata, West Bengal, India Medhavi Foundation Full time

    About Medhavi Foundation: Established in 2012, the Medhavi Foundation is the parent body of Medhavi Skills University, a Section 8 Not-For-Profit company, recognized training partner for the National Skill Development Corporation (NSDC). The Medhavi Foundation is empanelled with the Ministry of Skill Development and Entrepreneurship as a Third-Party...

Quality Assurance Manager

1 month ago

Kolkata, West Bengal, India Bagla Group Full time
Job Summary:

The Quality Accounts Manager is responsible for overseeing and managing the quality of client accounts, ensuring that client needs and expectations are met with the highest standards. This role involves monitoring service delivery, managing client feedback, and implementing quality assurance processes to enhance client satisfaction and retention.

Key Responsibilities:
  1. Client Relationship Management:
    • Develop and maintain strong relationships with key clients to understand their needs and expectations.
    • Ensure that client accounts receive exceptional service and quality assurance throughout the engagement.
  2. Quality Assurance:
    • Implement and monitor quality assurance processes to ensure that client deliverables meet or exceed agreed-upon standards.
    • Conduct regular reviews and audits of client accounts to identify areas for improvement and ensure compliance with quality standards.
  3. Feedback and Issue Resolution:
    • Gather and analyze client feedback to assess satisfaction and identify areas for improvement.
    • Address and resolve any quality-related issues or concerns raised by clients in a timely and effective manner.
  4. Process Improvement:
    • Collaborate with internal teams to develop and implement strategies for improving service quality and client satisfaction.
    • Monitor performance metrics and use data to drive continuous improvement initiatives.
  5. Reporting and Documentation:
    • Prepare and present reports on account quality performance, including key performance indicators and client feedback.
    • Maintain accurate documentation related to quality assurance processes, client interactions, and issue resolutions.
  6. Training and Support:
    • Provide training and guidance to internal teams on quality standards and best practices related to client account management.
    • Support and mentor team members to ensure a consistent approach to quality across all client interactions.
Qualifications:
  • Education: Bachelor's degree in Business Administration, Quality Management, or a related field. Advanced certifications in quality management (e.g., Six Sigma, ISO) are advantageous.
  • Experience: 35 years of experience in a quality management or account management role with a focus on client services or customer satisfaction.