
Customer Support Operations Specialist
1 week ago
The role of a Zendesk Administrator is pivotal in ensuring seamless customer support operations. Key responsibilities include managing day-to-day configurations, resolving issues efficiently, and continually improving the platform to meet business needs.
This entails maintaining application installations, configuring workflow settings, reviewing automation triggers, and creating reports and dashboards. Strong organizational skills, multitasking abilities, and communication skills are essential for success.
Key Responsibilities:- Provide operational support within Zendesk and integrated applications by following established processes
- Identify, install, configure, and maintain applications in Zendesk to support business requirements
- Collaborate with teams to create specific workflow configurations
- Pull and interpret audit logs for troubleshooting and bug resolution
- Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs
- Maintain agent roles per business requirements
- Periodically audit agent permissions and ensure access is appropriate
- Agent management including creating, deactivation, role reassignment, and deactivation
This role demands strong technical knowledge and soft skills, as well as adaptability to an ever-evolving environment.
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State Bank Operations Support Services
2 weeks ago
Mumbai, Maharashtra, India SBI Operations Support Full timeAbout the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...
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State Bank Operations Support Services
5 days ago
Mumbai, Maharashtra, India SBI Operations Support Full timeAbout the Role:We are seeking a Risk Manager to oversee risk management frameworks, monitor controls, and ensure compliance with regulatory Responsibilities:- Implement and enhance risk management frameworks.- Identify, assess, and mitigate operational and compliance risks.- Prepare dashboards, reports, and risk profiles for committees.- Ensure compliance...
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State Bank Operations Support Services
5 days ago
Mumbai, Maharashtra, India SBI Operations Support Full timeJob Description- The ideal candidate is a detail-oriented team player will handle all the resources and coordination from a technical standpoint. You must set and achieve objectives, ensure both top quality and control of the project, handle client and vendor interaction, and act as the subject expert. Assisting and overseeing multiple IT implementation...
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State Bank Operations Support Services
6 days ago
Mumbai, Maharashtra, India SBI Operations Support Full timeAbout the Role:We are looking for Business Analysts to collaborate with stakeholders and ensure seamless execution of IT projects.The role includes requirement gathering, analysis, and Responsibilities:- Gather and analyze business/system requirements.- Prepare BRDs, solution documents, and process flowcharts.- Maintain version-controlled documentation.-...
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Customer Support Specialist
1 week ago
Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 2,40,000 - ₹ 3,00,000Job Title: Customer Support SpecialistWe are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist.The ideal candidate will have experience handling customer inquiries, resolving issues efficiently, and providing excellent service via phone, email, and chat.Handle inbound and outbound customer calls...
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Customer Support Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeCustomerSupport Full timeJob Title: Customer Support Specialist">As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. Your primary responsibility will be to interact with customers in real-time, troubleshoot technical issues, and resolve their problems efficiently.You will be responsible...
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Customer Support Specialist
2 weeks ago
Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000Customer Support SpecialistAs a Customer Support Specialist, you will play a vital role in ensuring our clients' satisfaction by delivering exceptional customer service.Manage and maintain accurate records of customer interactions and transactionsProcess and review credit applications to ensure timely resolutionPrepare and send billing statements and...
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Operational Support Specialist
6 days ago
Mumbai, Maharashtra, India beBeeOperational Full time ₹ 90,00,000 - ₹ 1,20,00,000Our organization is seeking a highly skilled Operational Support Specialist to oversee the management of production services.The successful candidate will have the opportunity to collaborate with a leading global financial institution.About the Role:Key Responsibilities:Monitor and manage end-user support, system performance, and incident response to ensure...
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Customer Support Specialist
2 weeks ago
Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 2,00,000 - ₹ 5,00,000Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated individual to fill the position of Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Fresher/Experienced candidates can applyGraduation is mandatoryDay...
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Operations Support Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeOperations Full time ₹ 6,00,000 - ₹ 9,00,000Job Summary:A detail-driven Operations Support Specialist will oversee day-to-day business functions, ensuring seamless communication with stakeholders and vendors, maintaining precise documentation and billing records, and supporting labor management.Key ResponsibilitiesManage daily business operations with high attention to detailEnsure smooth...