Customer Support Operations Specialist

1 week ago


Mumbai, Maharashtra, India beBeeAdministrator Full time ₹ 7,50,000 - ₹ 10,50,000
Zendesk Administrator Role

The role of a Zendesk Administrator is pivotal in ensuring seamless customer support operations. Key responsibilities include managing day-to-day configurations, resolving issues efficiently, and continually improving the platform to meet business needs.

This entails maintaining application installations, configuring workflow settings, reviewing automation triggers, and creating reports and dashboards. Strong organizational skills, multitasking abilities, and communication skills are essential for success.

Key Responsibilities:
  • Provide operational support within Zendesk and integrated applications by following established processes
  • Identify, install, configure, and maintain applications in Zendesk to support business requirements
  • Collaborate with teams to create specific workflow configurations
  • Pull and interpret audit logs for troubleshooting and bug resolution
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs
  • Maintain agent roles per business requirements
  • Periodically audit agent permissions and ensure access is appropriate
  • Agent management including creating, deactivation, role reassignment, and deactivation

This role demands strong technical knowledge and soft skills, as well as adaptability to an ever-evolving environment.



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