Operations Team Lead

5 days ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a seasoned professional to lead our customer service operations team. As a Manager, you will be responsible for driving operational excellence and ensuring adherence to quality standards.

Key Responsibilities:

  • Lead and manage a team to deliver exceptional customer experiences.
  • Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
  • Utilize extensive experience in Financial Technology BPS Voice and Non voice processes to enhance team performance.
  • Collaborate with cross-functional teams to drive process improvements and meet client expectations.
  • Ensure effective communication within the team and foster a collaborative work environment.
  • Prepare and present for weekly/monthly reviews with internal and external stakeholders
Requirements:

- Minimum 12 years of relevant experience in BPS customer processes – Voice Call Center

- Graduation

- Multi Geo experience preferred

- Strong team management and excellent communication skills

- Comfortable working in rotational 14/7 shifts and offs

- Preferred BFSI customer service experience

- Pref PNL exposure



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