Senior Contact Center Engineer

1 day ago


Gandhinagar, Gujarat, India beBeeCisco Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Overview

We are seeking an experienced professional to lead our contact center deployments, IVR self-service scripting, and Cisco Cube integration.

The successful candidate will be responsible for designing, implementing, and supporting Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.

  • Develop sophisticated call routing scripts and logic, including integrations with third-party CRM applications to enable self-service.
  • Configure and troubleshoot Cisco Cube, VoIP gateways, SIP and ISDN trunks, and dial-peers.
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure.

Key Requirements:

Technical Skills & Experience:
  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting.

Qualifications:

  • Bachelors Degree in Information Technology/Computer Science/Engineering or equivalent experience.
  • Preferred: CCNP, CCIE Collaboration, or CCNA Voice.


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