Cloud Contact Center Solutions Expert

3 days ago

Gandhinagar, Gujarat, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Cloud Contact Center Solution Engineer

Job Title: Cloud Contact Center Solution Engineer

The ideal candidate will have extensive experience with contact center solutions and a strong understanding of operations.

This role involves working closely with stakeholders to ensure the contact center infrastructure delivers on desired business outcomes and meets evolving needs of the business community.

We are looking for a skilled engineer to assist with enhancing the contact center product portfolio, defining the product roadmap & direction based upon business requirements, business data, and market trends.

The successful candidate will be responsible for partnering with our platform support provider to ensure solutions delivered align to standards and business requirements.

Key Responsibilities:

  • Design and engineering functions – Work with suppliers to establish and document standards and blueprints. Supports development and implementation activities, ensuring new functionality aligns with standards and blueprints.
  • Operations and maintenance – Working with suppliers, helps with management of operational run, enhancements and platform changes. Supports operational functions including change, problem and incident management.
  • Provides support for supplier management – Monitor and manage delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Works with internal IT stakeholders to support integrations, governance processes and architecture/design.
  • Stakeholder engagement - Supports engagement to country representatives, working closely with the product delivery manager. Shares knowledge and best practices with stakeholders and serves as a technical escalation resource where additional expertise is required.

Experience & Qualifications:

  • 3-5 years of experience working with Genesys Cloud contact center solutions including Architect, workforce engagement/management tools, digital channels, interaction analytics, and AI capabilities.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions.

Skill Requirements:

  • Genesys Cloud tools including Architect, Genesys Cloud Agent Scripter, Genesys Cloud CLI
  • Experience with JSON, RegEx, and restful API/web services.
  • Designing, creating and managing table-driven and dynamic workflows.

  • Expert Cloud Contact Center Architect

    1 week ago

    Gandhinagar, Gujarat, India beBeeIntegration Full time ₹ 20,00,000 - ₹ 30,00,000

    Cloud Contact Center Solution ArchitectWe are seeking a highly experienced cloud architect to design and implement scalable contact center solutions using Amazon Connect. The ideal candidate will have 8+ years of IT experience, with 4+ years in contact center technologies, and hands-on experience with Amazon Connect (architecture, deployment,...

  • Cloud-Based Contact Center Manager

    3 days ago

    Gandhinagar, Gujarat, India beBeeTelephony Full time US$ 6,00,000 - US$ 12,00,000

    Job OverviewThe demand for skilled Telephony Managers is increasing, particularly those with expertise in cloud-based contact center solutions.Key Responsibilities:Enhance customer interactionsStreamline operationsLeverage technology to drive business successRequired Skills and Qualifications:Expertise in cloud-based contact center solutionsStrong...

  • Contact Center Architecture Specialist

    1 week ago

    Gandhinagar, Gujarat, India beBeeEngineering Full time US$ 1,20,000 - US$ 1,50,000

    Join a dynamic team of experts who deliver cutting-edge contact center solutions. As a seasoned Cisco UCCE CVP Engineer, you will be responsible for designing and implementing robust contact center architectures using Cisco Unified Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP) technologies.The ideal candidate will possess a strong...

  • Advanced Contact Center Solutions Specialist

    1 day ago

    Gandhinagar, Gujarat, India beBeeConsultant Full time US$ 90,000 - US$ 1,20,000

    Cloud Solutions ExpertThe ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities.Key Responsibilities:Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.Configure CTI features: screen pop,...

  • Senior Contact Center Engineer

    2 days ago

    Gandhinagar, Gujarat, India beBeeCisco Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Job OverviewWe are seeking an experienced professional to lead our contact center deployments, IVR self-service scripting, and Cisco Cube integration.The successful candidate will be responsible for designing, implementing, and supporting Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.Develop...

  • Chief Cloud Solutions Engineer

    7 days ago

    Gandhinagar, Gujarat, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    About the Cloud Architect RoleThis is a senior position within our organization that focuses on the design and implementation of cloud-based contact center solutions (CCaS). The successful candidate will lead the development of innovative, scalable platforms that enhance customer experiences and drive business outcomes.

  • Cloud Solutions Expert

    1 day ago

    Gandhinagar, Gujarat, India beBeeCloudProfessional Full time ₹ 18,00,000 - ₹ 25,30,000

    Cloud Solutions ProfessionalWe are seeking a highly skilled Cloud Solutions Professional to join our team. As a key member of our team, you will be responsible for leveraging cloud-native technology to modernize infrastructure, applications, and processes.Key Responsibilities:Develop best practices around cloud computing, automation, and Dev-Ops.Stay...

  • Expert Cloud Infrastructure Solutions Designer

    6 days ago

    Gandhinagar, Gujarat, India beBeeCloudNative Full time US$ 1,20,000 - US$ 1,40,000

    Job TitleA Cloud Solutions Architect with a strong background in cloud infrastructure, vmware and linux technologies is required to lead the technical onboarding process for customers using managed openstack and managed kubernetes. The ideal candidate will have extensive experience in designing and implementing cloud infrastructure solutions for...

  • Senior Cloud Architect Advisory

    5 days ago

    Gandhinagar, Gujarat, India beBeeCloud Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Cloud Architecture and Advisory RoleWe are seeking highly motivated professionals to strengthen our cloud advisory team.As a primary technical contact for clients, you will act as a trusted advisor on SAP S/4HANA Cloud Private Edition and related cloud offerings, supporting sales and technical teams throughout the engagement.Presentation of detailed service...

  • Cloud Solutions Architect

    4 days ago

    Gandhinagar, Gujarat, India beBeeCloud Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Role: Cloud Architecture ExpertWe are seeking a highly skilled and experienced Cloud Architecture Expert to lead the design, implementation, and governance of enterprise-grade cloud solutions.This role requires a strategic thinker with hands-on technical capabilities and a strong understanding of cloud-native architectures.Key Responsibilities:Design and...