
Senior Operations Lead
6 days ago
Job Summary
We are seeking a seasoned Operations Manager to lead our day-to-day operations and drive measurable outcomes.
Key Responsibilities:
- Manage team members across departments, create rosters, capacity plans, and shift coverage.
- Design, document, and enforce standard operating procedures for each stage.
- Monitor daily dashboards, remove bottlenecks to improve throughput.
- Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
- Ensure accurate documentation, agreements, background checks, and system access.
- Run quality assurance checks on records, uphold data privacy and audit-ready records.
- Partner with stakeholders for smooth handoffs.
- Champion tool hygiene, automate routine steps, and standardize reporting.
- Daily/weekly management information system reports, root-cause analyses, corrective action plans, and leadership updates.
Requirements:
- 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management skills.
- Strong program/project management skills, data-driven decision-making, and obsession with execution.
- Hands-on experience with CRM, Google Sheets/Excel, and collaboration tools.
- Excellent communication, stakeholder management, conflict resolution, and coaching skills.
- Comfort with night shifts and target-driven setup.
Success Metrics:
- Reduced time-to-onboard and time-to-first-submission
- Higher submissions-to-interview and interview-to-offer conversion
- Improved show-up and join rates
- On-time compliance and zero critical defects
- NPS/CSAT improvements from candidates and internal stakeholders
About This Opportunity:
This is an exciting opportunity to take your career to the next level and make a real impact in our organization.
What We Offer:
- A dynamic work environment with opportunities for growth and development
- A competitive compensation package with benefits
- The chance to work with a talented and dedicated team
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