Senior Operations Lead

6 days ago

Thrissur, Kerala, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Summary

We are seeking a seasoned Operations Manager to lead our day-to-day operations and drive measurable outcomes.

Key Responsibilities:

  • Manage team members across departments, create rosters, capacity plans, and shift coverage.
  • Design, document, and enforce standard operating procedures for each stage.
  • Monitor daily dashboards, remove bottlenecks to improve throughput.
  • Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
  • Ensure accurate documentation, agreements, background checks, and system access.
  • Run quality assurance checks on records, uphold data privacy and audit-ready records.
  • Partner with stakeholders for smooth handoffs.
  • Champion tool hygiene, automate routine steps, and standardize reporting.
  • Daily/weekly management information system reports, root-cause analyses, corrective action plans, and leadership updates.

Requirements:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management skills.
  • Strong program/project management skills, data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shifts and target-driven setup.

Success Metrics:

  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time compliance and zero critical defects
  • NPS/CSAT improvements from candidates and internal stakeholders

About This Opportunity:

This is an exciting opportunity to take your career to the next level and make a real impact in our organization.

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • A competitive compensation package with benefits
  • The chance to work with a talented and dedicated team

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