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Operations Excellence Manager

1 week ago


Mumbai, Maharashtra, India Rentokil Initial Full time
Main Responsibilities:
  • Core Operations: Ensure availability of qualified technicians at all times, coach and train assigned technicians to improve service quality and customer retention, and ensure adherence to Technical Training Guidelines.
  • Advance Operations: Conduct PMI, Pest Audits, and QSRs, identify and resolve service delivery issues, and analyze customer complaints to improve skills and reduce CO.