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Director of Operations Excellence

7 days ago

Mumbai, Maharashtra, India P&O Ferries Full time
Company Overview: DP World is a global trade enabler and container shipping company that operates one of the world's largest port networks. Our vision is to be the preferred partner for cargo owners, ships, and ports across the globe. We strive to deliver unparalleled quality and reliability in our services, ensuring seamless supply chain solutions for our customers.

Job Description: As a Senior Manager of Continuous Improvement, you will play a crucial role in driving excellence across our organization. Your primary responsibility will be to lead initiatives that enhance operational efficiency, reduce waste, and improve quality. You will work closely with various departments to foster a culture of continuous improvement and facilitate change management. Key responsibilities include strategy development, process optimization, cross-functional collaboration, training and development, performance metrics, project management, stakeholder engagement, and reporting and analysis.

Key Responsibilities:
  1. Develop and implement a continuous improvement strategy aligned with the organization's goals.
  2. Analyze existing processes to identify areas for improvement and streamline workflows.
  3. Collaborate with various departments to foster a culture of continuous improvement and facilitate change management.
  4. Provide training and support to staff on CI methodologies such as Lean, Six Sigma, or Kaizen.
  5. Establish and monitor key performance indicators (KPIs) to measure the success of improvement initiatives.
  6. Lead CI projects from inception to completion, ensuring they are delivered on time and within budget.
  7. Engage with stakeholders at all levels to communicate the benefits of CI initiatives and secure buy-in.
  8. Analyze data to drive decisions and report progress to senior leadership.

Requirements: To succeed in this role, you will need several years of experience in continuous improvement, operations management, or related fields, often 5-10 years. You should have experience in project management and leading cross-functional teams, as well as strong communication skills. Problem-solving, detail-oriented, and critical thinking skills are essential, along with the ability to work independently and collaboratively. A Bachelor's degree in engineering, business administration, operations management, or a related field is required, while a Master's degree is often preferred. Lean Six Sigma certification, Green Belt, Black Belt, or Master Black Belt is also highly desirable.