Contact Center Solutions Specialist

Company Overview: Tata Consultancy Services (TCS) is a leading global IT services company that has been serving clients across various industries for over four decades. We strive to deliver innovative solutions that transform businesses and societies.Job Description: We are currently seeking a highly skilled Cisco Unified Contact Center Solutions Specialist...

We are looking for a skilled Cloud Contact Center Specialist to join our team at Alpha IOT Private Limited. As a key member of our technical team, you will be responsible for designing and implementing cloud-based contact center solutions that meet the needs of our customers.Key Skills:Strong understanding of IT infrastructure and networking...

Job DescriptionAt LTIMindtree, we're seeking a highly skilled Senior Contact Center Operations Specialist to join our team. In this role, you'll play a vital part in ensuring the smooth operation of our contact center.About the RoleThis is a key position that requires strong leadership skills and expertise in contact center technologies. As a Senior Contact...

Experience- 5Yrs to 8 YrsLocation - BangaloreResponsibilitiesEffectively communicate and engage with business stakeholders and peers to gather requirementsWork closely with contact center managers and agents to understand their needs and challengesAbility to balance longterm strategic goals with short-term operational needsIdentify opportunities to...

We are seeking an experienced AWS Connect Technical Lead to join our team at Wipro.The ideal candidate will have a strong background in cloud contact center solutions and a proven track record of designing and implementing complex IVR systems.We are looking for someone who is hands-on with coding and has experience building integrations across WFM, CRM,...

About the Role:Tata Consultancy Services (TCS) is seeking a highly skilled Cisco Unified Contact Center-UCCE Technical Specialist to join our team. As a specialist in this field, you will be responsible for designing and implementing UCCE solutions that meet the needs of our clients. Key Responsibilities:- Design and implement UCCE solutions using ICM...

Join Our Team as a Quality Assurance SpecialistAt Convin, we are committed to delivering exceptional results for our clients. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality of our Contact center operations and driving continuous improvement.Key Responsibilities:1. Develop and implement quality assurance processes to...

About UsAt Convin, we're committed to delivering exceptional quality and service excellence in the Contact center industry. Our innovative solutions empower businesses to streamline operations, enhance customer experiences, and drive revenue growth.We're looking for a skilled Quality Assurance Specialist to join our team and contribute to our mission of...

Job OverviewAt Wipro, we are seeking a highly experienced Senior Contact Center Cloud Solutions Architect to lead our AWS Connect technical team. As an expert in contact center cloud-based products, solution design, and implementation, you will play a crucial role in driving the success of our customers' projects.

About UsWipro is a global information technology, consulting and business process services company.We have over 180,000 employees and operate in over 175 cities across 6 continents.Job SummaryWe are seeking a highly skilled professional to join our team as a Contact Center Specialist .The successful candidate will have strong technical skills and experience...

Hi All, We are looking for UCCE Contact center candidates for Bangalore location. Interested candidates please share us the resume @ Location- Bangalore Below the JD; Must have and should meet all the below standards for qualifying to this role . Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP . Configuration of UCCE...

Hi All,We are looking for UCCE Contact center candidates for Bangalore location.Interested candidates please share us the resume @ Location- BangaloreBelow the JD;Must have and should meet all the below standards for qualifying to this role. Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP. Configuration of UCCE components.....

The successful candidate will be responsible for driving Contact Center Technologies projects as a Project Manager.This role requires strong knowledge of Contact Center environment and operations, as well as experience in budgeting and financial management.

Hi All,We are looking for UCCE Contact center candidates for Bangalore location.Interested candidates please share us the resume @ praveena.madhankumar@wipro.comLocation- BangaloreBelow the JD;Must have and should meet all the below standards for qualifying to this role. Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP....

Our TeamAt Wipro, we have a diverse and talented team of professionals who are passionate about delivering high-quality services and support to our clients.We believe in fostering a culture of innovation, teamwork, and collaboration.Job DescriptionWe are seeking an experienced professional to join our team as a Contact Center Specialist .The successful...

Key Responsibilities: The successful candidate will be responsible for:Developing and implementing strategic plans to grow banking contact centersCreating technology solutions that modernize these centers and show clear business resultsConfiguring and developing tasks on Genesys Pure CloudImplementing and testing new featuresUnderstanding client requirements...

**Required Skills and Qualifications**At least 8 years of AWS Connect experienceExperience in implementing Amazon Connect Agent Workspace for contact centersCapability to write CloudFormation templatesExperience working with Azure DevOps and GitHubMust have good communication skills and Team leading experience**Benefits**We offer a competitive salary...

Contact Center Planning Associate Job Summary:The Contact Center Planning Associate will be responsible for providing real-time support to the Contact Center, improving overall queue performance management, and achieving operational goals. This individual will work closely with business partners to review service performance and drivers, identify plan...

Contact Center Quality RoleIn this role, you will conduct regular quality assurance assessments to evaluate the performance of Contact center operations and processes.You will perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.

The Live Contact Center Professional plays a critical role in delivering exceptional customer experiences at Amazon. As a member of our MyHR Live Support team, you'll provide top-notch HR support to Amazon employees globally.About the JobThe MyHR Live Support Advisor will work in a fast-paced contact center environment, handling high-volume live contacts...