Contact Center Performance Analyst

OverviewAt Convin, we leverage AI and ML to achieve business goals while focusing on efficiency and cost reduction. As a Contact Center Quality Analyst, you will play a critical role in ensuring our clients' high-quality customer experiences.ResponsibilitiesEvaluate Contact center operations and processes to ensure alignment with company standards.Analyze...

Company Overview:At Convin, we believe in harnessing the power of AI and ML to drive business growth and efficiency. Our mission is to empower organizations to elevate their sales, collections, and customer experience while automating quality and coaching for reps.We have already helped leaders across various industries, including Health-tech, Ed-tech,...

Contact Center Quality RoleIn this role, you will conduct regular quality assurance assessments to evaluate the performance of Contact center operations and processes.You will perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.

Join Our Team as a Quality Assurance SpecialistAt Convin, we are committed to delivering exceptional results for our clients. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality of our Contact center operations and driving continuous improvement.Key Responsibilities:1. Develop and implement quality assurance processes to...

The successful candidate will be responsible for driving Contact Center Technologies projects as a Project Manager.This role requires strong knowledge of Contact Center environment and operations, as well as experience in budgeting and financial management.

We are looking for a skilled Cloud Contact Center Specialist to join our team at Alpha IOT Private Limited. As a key member of our technical team, you will be responsible for designing and implementing cloud-based contact center solutions that meet the needs of our customers.Key Skills:Strong understanding of IT infrastructure and networking...

About the JobThis is an exciting opportunity to join our Workforce Management team as a Real Time Performance Analyst. The successful candidate will have a strong analytical background and experience working in a contact center environment. This role involves providing real-time monitoring of service levels and site performance, ensuring effective management...

Description Contact Center Operations (CCO/ACD) is an internal team with presence in 2 different centers around the world that, under direct supervision, effectively creates and manages staff schedules based on contact volume requirements to accomplish agreed Service Levels on a day-to-day and hour-to-hour basis for Sabre Helpdesks. Distributes the...

About Sana Search InternationalWe are a global recruitment agency with a presence in multiple countries. Our mission is to connect talented individuals with top employers across various industries.We take pride in our commitment to diversity and inclusion, and we strive to create a workplace culture that values and respects individual differences.Job...

The Live Contact Center Professional plays a critical role in delivering exceptional customer experiences at Amazon. As a member of our MyHR Live Support team, you'll provide top-notch HR support to Amazon employees globally.About the JobThe MyHR Live Support Advisor will work in a fast-paced contact center environment, handling high-volume live contacts...

We are seeking a Contact Center Operations Manager to join our team at Convin. In this role, you will be responsible for overseeing the daily operations of our contact center, ensuring that all aspects of our business are running smoothly and efficiently.The ideal candidate will have a strong understanding of contact center operations, including voice and...

Hi All, We are looking for UCCE Contact center candidates for Bangalore location. Interested candidates please share us the resume @ Location- Bangalore Below the JD; Must have and should meet all the below standards for qualifying to this role . Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP . Configuration of UCCE...

At Convin, we value innovation, creativity, and teamwork. As a Quality Analyst, you will play a crucial role in conducting quality assurance assessments, performing audits and reviews, and collaborating with cross-functional teams to address quality issues.You will have the opportunity to work with cutting-edge technology, develop your design skills, and...

Hi All,We are looking for UCCE Contact center candidates for Bangalore location.Interested candidates please share us the resume @ Location- BangaloreBelow the JD;Must have and should meet all the below standards for qualifying to this role. Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP. Configuration of UCCE components.....

We are seeking an experienced AWS Connect Technical Lead to join our team at Wipro.The ideal candidate will have a strong background in cloud contact center solutions and a proven track record of designing and implementing complex IVR systems.We are looking for someone who is hands-on with coding and has experience building integrations across WFM, CRM,...

TCS is Hiring for Cisco Unified Contact Center-UCCELocation- BangaloreExperience- 4 to 12 yearsInterview Mode- Face to FaceJob Description-Cisco Contact Center:4+ Years of experience in Cisco Contact Center Products UCCE,CVP ,and UCCExperience with Design and Implementation of UCCE.Hands on experience in ICM scripting and CVP call studio...

Hi All,We are looking for UCCE Contact center candidates for Bangalore location.Interested candidates please share us the resume @ praveena.madhankumar@wipro.comLocation- BangaloreBelow the JD;Must have and should meet all the below standards for qualifying to this role. Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP....

TCS is Hiring for Cisco Unified Contact Center-UCCE Location- Bangalore Experience- 4 to 12 years Interview Mode- Face to Face Job Description- Cisco Contact Center: 4+ Years of experience in Cisco Contact Center Products UCCE,CVP ,and UCC Experience with Design and Implementation of UCCE. Hands on experience in ICM scripting and CVP call studio...

TCS is Hiring for Cisco Unified Contact Center-UCCE Location- Bangalore Experience- 4 to 12 years Interview Mode- Face to Face Job Description- Cisco Contact Center: 4+ Years of experience in Cisco Contact Center Products UCCE,CVP ,and UCC Experience with Design and Implementation of UCCE. Hands on experience in ICM scripting and CVP call studio...

Job Description: We are seeking a skilled UCCE Contact Center candidate for our Bangalore location. The ideal candidate will have expertise in installing and configuring UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP.