Unified Communications and Contact Center Expert

2 days ago


Bengaluru, Karnataka, India Wipro Full time

About Us

Wipro is a global information technology, consulting and business process services company.

We have over 180,000 employees and operate in over 175 cities across 6 continents.


Job Summary

We are seeking a highly skilled professional to join our team as a Contact Center Specialist .

The successful candidate will have strong technical skills and experience in designing and implementing contact center solutions using Avaya/Cisco platforms.

You will work closely with our clients to understand their business needs and provide tailored solutions to meet those needs.


Responsibilities

  • Design and implement contact center solutions using Avaya/Cisco UCCE components.
  • Install, configure, and troubleshoot UCCE components.
  • Provide excellent customer service and support to clients.
  • Collaborate with cross-functional teams to deliver high-quality services and support.


Requirements

  • Strong technical knowledge of Avaya/Cisco UCCE components and call flow.
  • Experience in installation, configuration, and troubleshooting of UCCE components.
  • Excellent verbal and written communication skills, including presentation skills.
  • Bachelor's degree in Computer Science or related field.


Why Join Us

Join us at Wipro and contribute to the success of our clients.



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