
Team Leadership Position
23 hours ago
Job Overview
We are seeking a seasoned Leadership Professional with extensive experience in managing international operations and effective communication. The ideal candidate will have at least 5 years of experience leading teams and driving key performance metrics.
About the Role
The successful candidate will be responsible for overseeing a team of 10-15 members, providing guidance and support to ensure high levels of productivity and customer satisfaction. Key responsibilities include:
- Managing key performance indicators such as Shrinkage, Attrition, Average Handling Time (AHT), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
- Presenting monthly business reviews, quarterly business reviews, and weekly business reports to senior management
- Counseling and developing team members to achieve business objectives
Requirements
To succeed in this role, you will need:
- A bachelor's degree or higher
- Excellent written and verbal communication skills in English
- Proven experience in managing teams
- In-depth understanding of key performance indicators
Our Organization
We are a dynamic organization that prioritizes innovation and growth. We offer a collaborative work environment that fosters professional development and career advancement opportunities.
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