Team Leadership Position

23 hours ago


Kanpur, Uttar Pradesh, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview

We are seeking a seasoned Leadership Professional with extensive experience in managing international operations and effective communication. The ideal candidate will have at least 5 years of experience leading teams and driving key performance metrics.

About the Role

The successful candidate will be responsible for overseeing a team of 10-15 members, providing guidance and support to ensure high levels of productivity and customer satisfaction. Key responsibilities include:

  • Managing key performance indicators such as Shrinkage, Attrition, Average Handling Time (AHT), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
  • Presenting monthly business reviews, quarterly business reviews, and weekly business reports to senior management
  • Counseling and developing team members to achieve business objectives

Requirements

To succeed in this role, you will need:

  • A bachelor's degree or higher
  • Excellent written and verbal communication skills in English
  • Proven experience in managing teams
  • In-depth understanding of key performance indicators

Our Organization

We are a dynamic organization that prioritizes innovation and growth. We offer a collaborative work environment that fosters professional development and career advancement opportunities.



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