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Platform Operations Management Expert

1 week ago

Bengaluru, Karnataka, India NTT America Solutions, Inc. Full time
Embracing Technology-Driven Solutions:
NTT DATA is committed to delivering innovative technology-driven solutions that meet the evolving needs of our clients. As a Senior Director, Platform Operations, you will be instrumental in shaping our managed services portfolio and driving business growth through technological advancements. Key responsibilities include:

Designing and Delivering Managed Services:
+ Develop and execute strategies to improve service delivery and reduce costs.
+ Foster strong relationships with clients, stakeholders, and internal teams to drive collaboration and innovation.
+ Stay up-to-date with industry trends, emerging technologies, and best practices to inform business decisions.

Cultivating a Culture of Customer Centricity:
+ Encourage a customer-centric approach within the team, focusing on delivering exceptional client experiences.
+ Develop and implement new technologies and processes to improve service delivery and client satisfaction.
+ Continuously monitor and evaluate service delivery to ensure alignment with client needs and expectations.