Senior Customer Experience Manager

About the Role:We are seeking an experienced and driven Senior Customer Success Manager to lead the post-sales relationship and drive strategic value for customers using SearchUnify, our AI-powered enterprise search platform. This leadership role is pivotal in fostering long-term customer engagement, ensuring retention and expansion, and positioning...

**Position Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Provide accurate information regarding products/services and resolve customer inquiries effectively. - Assist customers with placing orders, processing returns, and resolving complaints or issues. - Maintain thorough...

About the Role:We are seeking a strategic and execution-focused Senior Product Manager II to lead the end-to-end product vision, strategy, and delivery for SearchUnify, our cutting-edge AI-powered cognitive search platform. This is a pivotal leadership role ideal for a high-caliber product professional who thrives at the intersection of innovation,...

The goal of a Store Manager is to drive customer satisfaction and achieve sales targets across all products. To accomplish this, the manager must execute marketing promotions, maintain store displays, and adhere to health and safety guidelines.Key Responsibilities:Achieve Total Net Promoter Score (TNPS) and equivalent (EQ) goalsDeliver revenue targets for...

Job DescriptionThis position will be responsible for service delivery management and transformation of the Customer Service & Sales Support function from BBS MOH. The individual will lead a team engaged in service delivery, controls adherence, and period-end closing & reporting across various regions (BEMEA/BAS/BNA). The role includes identifying improvement...

Customer Service Representative Job SummaryWe are seeking a highly skilled Customer Service Representative to provide exceptional customer experiences. This critical role is responsible for being the primary point of contact for our customers, handling inquiries and complaints in a timely and professional manner.

Key Responsibilities : Solution Design & Architecture :- Define and maintain AEM solution architecture for multiple portals and integrations.- Design high-level architecture diagrams, workflows, and deployment models.- Ensure scalability, security, and performance optimization at the architectural level.Governance & Best Practices :- Establish coding...

Customer Service Associate RoleWe are seeking a highly skilled and dynamic individual to deliver exceptional customer service across multiple communication channels. This role requires someone who can effectively manage both written (chat) and verbal (voice) interactions, resolve customer inquiries, and ensure a high level of customer satisfaction.Key...

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You'll act as the trusted advisor, advocate, and liaison between the customer...

Formulating a bridge between the Builder and channel. Providing guidence of the project and fixing the appointments by inviting them to the office. - Making outbound calls to prospective customers or clients using a prepared script to provide information about products or services offered by the company. - Generating leads and following up on potential...