Customer Communication Specialist for Banking Sector
3 weeks ago
About the Role
As a Customer Communication Specialist with 2coms, you will be responsible for handling customer complaints in a timely and efficient manner. Our client is India's leading private sector bank, and we are looking for a skilled professional to join their team.
Key Responsibilities
• Action customer complaints within stipulated TATs
• Ensure quality resolution for customer complaints
• Validate inputs from various channels on complaints cases
• Regularly highlight key complaint trends across locations
What We Offer
• Competitive salary
• PF and ESI benefits
• Incentives
Requirements
• Both male and female candidates can apply
• 0-1 year of experience
• Pan India work location
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