Operations Director

4 weeks ago


Bengaluru, Karnataka, India Commonwealth Bank Full time

Organization:

At Commonwealth Bank, our mission is to empower individuals and businesses to achieve their financial goals. We strive to provide exceptional service and support to our customers, and we're looking for a talented individual to join our team as an Operations Director - Banking Sector.

Job Title: Senior Manager, Retail Banking Operations

Location: Global Opportunities

Business & Team:

We are a dynamic team within the Retail Banking Operations department, responsible for delivering high-quality services to our customers. Our team members are passionate about excellence and are committed to making a positive impact.

Impact & Contribution:

As Operations Director - Banking Sector, you will be responsible for leading a team of professionals in delivering exceptional service to our customers. You will be accountable for ensuring that our operations are efficient, effective, and aligned with our business objectives.

Reporting Lines: Reports to Executive Manager

Roles & Responsibilities:

  • 10+ years of experience in banking operations, with at least 5 years in a leadership role.
  • Proven track record of driving transformation and improving business standards.
  • Experience in developing and implementing operational strategies to drive business growth.
  • Strong stakeholder engagement and relationship building skills.
  • Ability to articulate thoughts and express ideas effectively using oral, written, and visual communication skills.
  • Experience in managing critical operational processes and metrics.
  • Detail-oriented and organized, with a focus on quality and continuous improvement.
  • Good judgment and critical thinking skills, with the ability to analyze complex situations and make informed decisions.

Essential Skills:

  • Extensive leadership and people management experience.
  • Understanding of banking operations processes and procedures.
  • Strong stakeholder engagement and relationship building skills.
  • Experience in managing business change projects and change methodology.
  • High understanding of the bank's risk framework.

Qualifications:

  • Any Graduation

At Commonwealth Bank, we're committed to supporting our employees in their careers and providing opportunities for growth and development. If you're passionate about delivering exceptional service and making a positive impact, we encourage you to apply for this exciting opportunity.


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